People Operations Coordinator

About AAE: All American Entertainment (AAE) is an industry-leading speaker and celebrity booking agency. For 20+ years we've supported event planners and meeting organizers with our best-in-class service, booking keynote speakers for thousands of events per year. Past bookings include The Jonas Brothers, Sir Richard Branson, Usain Bolt, Matthew McConaughey, Simone Biles, Martha Stewart, and Trevor Noah. We have supported events for global brands such as Oxygen, Qualtrics, Indeed, Intel, Cisco, PwC, and Microsoft. AAE has been named to Triangle Business Journal's Best Places to Work, Inc. Magazine's Best Workplaces, and Business North Carolina's Best Employers in NC. About this role: AAE is seeking an Operations Coordinator to join our Operations team. Reporting to the Operations Manager, you will own the programs, vendors, and systems that keep our office running and our team connected. This role touches every department, so you will become familiar with how the whole company works within your first few months. Benefits: 401(k)401(k) matchingDental reimbursementFlexible scheduleMedical/Vision/Rx insuranceHealth savings accountDependent care savings accountLife insurancePaid time off (including 12 scheduled holidays and 1 flex volunteer day)Parental leave & family planningProfessional development assistanceReferral programWellness StipendEducation Assistance PlanDonation Matching What you'll do: Employee Engagement & Culture: Plan, organize, and execute team programs, including Lunch & Learns, monthly company lunches, quarterly outings, holiday parties, and assist with AAE Cares initiatives and book/film club gatherings. You'll manage program budgets, logistics, calendars, and turnoutWorkplace & Vendor Operations: Serve as the primary point of contact for office vendors, property managers, maintenance crews, cleaning services, and IT support contacts. Track and resolve facilities and building issues promptly. Internal Communication & Team Alignment: Join team meetings to identify cross-departmental communication gaps, route feedback, and assist in reporting updates to and from leadership. Help department leads align team goals with broader company objectives. Employer Branding & Culture Metrics: Maintain and manage culture-focused marketing and workplace recognition initiatives, such as survey participation for Best Places to Work. Talent Acquisition & Recruiting Operations: Support end-to-end recruitment efforts using JazzHR. You'll draft and update job descriptions based on feedback, manage job syndication, conduct initial candidate screenings, and coordinate interview schedules for hiring managers. Tech & Tool Administration: Manage hardware and software inventories, including computer/phone logs and software licensing. Fulfill employee equipment requests and oversee tech/gear setupLearning & Enablement: Lead internal documentation and knowledge sharing by maintaining our LMS & knowledge platforms. Keep process/tool documentation accurate, curate engaging content for Lunch & Learns, and audit existing resources for stale contentEmployee Communications: Write and send the weekly employee newsletter by gathering content from every department while maintaining a consistent format and meeting established deadlinesCross-Functional Operations: Support the Operations Manager on cross-functional projects as the role grows Who You Are: Experienced Coordinator: You have 1–3 years of experience in People Operations, HR coordination, office management, executive support, or a related roleClear Communicator: You write cleanly with strong grammar, high attention to detail, and a knack for facilitating cross-departmental dialogueProactive & Accountable Partner: You follow through on work nobody is checking until it becomes urgent. Process & Tech Savvy: You love to find new tools & solutions to solve problems or inefficienciesOrganized Multi-Tasker: You can run several unrelated workstreams at once without dropping oneRespectful & Friendly: You treat sensitive employee and hiring information with full confidentiality and bring a fun, supportive energy to the workplace. You take your work seriously, but love to be part of a fun, supportive, and friendly teamPreferred Qualifications: experience planning events for groups of 50 or more; familiarity with Google Workspace and a knowledge base tool (e.g., Guru, Notion, or Confluence) How you live our values: Own the Outcome: You carry a request from intake through resolutionBe Solution-Oriented: You bring problems to the table with solution options attached, not just a status updateDefault to Action: You fix the small thing before it becomes the big thing, and you don't wait to be askedWin Together: You make every other team's work easier by keeping relevant information current and findableKeep it Human: You plan events people really want to attend, and you treat every request as coming from a real person with a real problem Schedule: Monday-Friday, standard business hours, with occasional evenings for company events. Work location: On-site in our Durham, NC headquarters. No travel is required for this role. This role supports the office directly, so on-site presence is expected most days, but a hybrid (2 days/week WFH) option may be available following a training/probationary period. Powered by JazzHR HxZzThyDc3