People Generalist

Location: Columbus, OH (on-site)

About us

At J&J Global Fulfilment we help hundreds of eCommerce brands grow and scale globally. Our team is fast, supportive and proud of the work we do. We believe in teamwork, respect, safety and celebrating success together. Following a merger at the end of 2025 with QLS Group we are building on our established presence in the UK, Europe and USA, with our USA operations being one of the most significant growth opportunities within the group.

Responsibilities

• Support our Head of People in delivering a people-centered, values-based culture across our 2 sites
• Support benefits administration, including processing and tracking FMLA and other leave, and managing sickness and absence records
• Be a first point of contact for employees and line managers on day-to-day HR queries, escalating more complex employee relations issues as needed
• Help deliver a smooth HR administration service—contracts, employee records, and maintaining our HR and T&A systems
• Support the recruitment process—coaching hiring managers in interviews, coordinating hourly role recruitment and keeping things moving
• Help create and maintain employment policies and processes, including attendance management
• Support a great onboarding and orientation experience for new starters
• Help plan and run employee engagement initiatives—from surveys and recognition schemes to on-site events—that keep our people connected and motivated
• Responsible for the day-to-day management of office facilities and shared spaces
• Manage front-of-house duties, including greeting visitors and managing visitor access

Work environment

You'll be based on-site at our Columbus fulfilment centers and office. This role involves light physical activity, including standing, walking, and occasional lifting. You'll also need to be able to travel between the two fulfilment centers.

Requirements

• Previous experience in an HR Generalist, HR Coordinator, or similar people-support role
• A good working knowledge of employee relations and HR best practice
• Comfortable managing front-of-house duties alongside HR admin, and able to juggle shifting priorities
• Highly organized, with great attention to detail
• A warm, professional, can-do approach—you're often the first face people see
• Analytical skills with proficiency in Google Sheets / Excel
• Strong knowledge of US federal and state employment laws and HR compliance requirements

Pay

$70K - $80K per year

Benefits

• Healthcare, dental, vision with generous employer premium
• Company-paid life insurance
• Company-paid BasiCare telehealth, legal, financial, and counselling
• Above-average paid time off plus paid sick time
• Team lunches, parties and events
• Mental health first aides to provide support when you may need it