People First Operations Specialist (Multiple Openings) - Tallahassee, FL

About the role

Strada is growing our People First Operations team supporting the State of Florida. We are hiring multiple full-time Operations Specialists across several specialized teams within our service center.

Responsibilities

• Process high-volume transactions while maintaining a high level of accuracy.
• Research and resolve complex issues using multiple systems and internal resources.
• Review, validate, and update employee, participant, or financial records.
• Process work tickets while meeting established service level agreements and productivity goals.
• Perform detailed data entry and documentation to support audit and compliance requirements.
• Analyze information, identify discrepancies, and determine appropriate resolutions.
• Navigate multiple applications simultaneously, including HR, financial, and case management systems.
• Collaborate with internal teams to resolve escalated or time-sensitive issues.
• Follow established operating procedures while identifying opportunities to improve processes.
• Maintain detailed records of work completed and communicate outcomes clearly.
• Meet quality, accuracy, and daily performance metrics in a production environment.

Requirements

• High school diploma or equivalent required.
• Experience in a call center, shared services, customer service, operations, benefits administration, payroll, financial services, or another high-volume processing environment.
• Strong critical thinking and analytical skills with the ability to research issues and determine appropriate resolutions.
• Excellent attention to detail and data accuracy.
• Strong organizational and time management skills.
• Able to prioritize multiple tasks while meeting deadlines and productivity expectations.
• Strong computer skills with the ability to learn multiple systems quickly.
• Experience navigating several applications simultaneously.
• Strong written and verbal communication skills.
• Able to work independently while contributing to a collaborative team environment.
• Process-driven mindset with a commitment to quality and continuous improvement.

Qualifications

• Experience with benefits administration, HR operations, payroll, accounting support, fiscal operations, reconciliation, banking operations, or case management.
• Experience processing high-volume transactions.
• Knowledge of SAP, HR systems, CRM platforms, or case management systems.
• Experience working with service level agreements (SLAs) and performance metrics.
• Experience creating, following, or improving Standard Operating Procedures (SOPs).
• Familiarity with public sector or government-supported programs is a plus.