People Data and Digital Delivery Manager

About the role

As NHS Scotland's unique provider of a national tele‑health and tele‑care service, NHS 24 delivers health advice and information by telephone and online to the population of Scotland 24 hours a day, 365 days a year. The service is patient‑focused, providing triage, advice, guidance, referral and information on health and healthcare services from five regional centres in Aberdeen, Dundee, South Queensferry, Cardonald and Clydebank. NHS 24 supports hybrid working and this post can be based within any of these regional centres, with the requirement to be within commuting distance to attend when needed and to travel to other centres for meetings, training and other activities.

The post holder will provide line management and operational leadership for the delivery layer of the People Data and Digital function, ensuring staff are supported, workloads are balanced and operational priorities are delivered. Working under the direction of the Head of People Data and Digital, the role supports the delivery of the People Data and Digital Transformation Plan and major workforce digital programmes, including Data Warehouse and Business Services Systems readiness. The incumbent will identify operational requirements, coordinate implementation activity, support testing and adoption, and embed improvements that enhance the employee and manager experience. They will play a key role in ensuring new systems, processes and ways of working are successfully embedded while maintaining high‑quality operational services, acting as the critical operational link between the Head of People Data and Digital, the wider team, the Directorate and key stakeholders across NHS 24 to ensure work is prioritised, coordinated and delivered to agreed timescales and quality standards.

Responsibilities

• Lead the operational delivery of workforce data, digital and transactional services.
• Manage and develop a high‑performing People Data and Digital team.
• Drive continuous improvement and digital transformation initiatives.
• Support the implementation of workforce systems, reporting solutions and service developments.
• Build strong stakeholder relationships and provide effective operational leadership for the People Data and Digital function.

Requirements

• Significant experience of leading or co‑ordinating operational service delivery within a complex workforce, digital, data, HR or corporate services environment.
• Demonstrable experience of delivering service improvement, digital transformation or systems‑development activity, including implementation, testing, adoption or operational change.
• Strong analytical and problem‑solving skills, with the ability to manage competing priorities, make informed decisions and recommend practical solutions.
• Excellent communication, leadership and stakeholder management skills, with experience of developing teams, building effective relationships and influencing positive change across an organisation.

Qualifications

Educated to SCQF Level 10 or demonstrate an equivalent level of knowledge and experience in workforce services, operational management, business administration or service delivery.

Skills

• Strong analytical and problem‑solving skills, with the ability to manage competing priorities, make informed decisions and recommend practical solutions.
• Excellent communication, leadership and stakeholder management skills, with experience of developing teams, building effective relationships and influencing positive change across an organisation.

Benefits

• Many supportive policies: Employee Assistance Programme, Cycle To Work Scheme, Bursary Scheme and a range of learning and development opportunities.
• 35 days annual leave (rising to 41) pro‑rata.
• Development opportunities including study bursaries, e‑learning and classroom‑based courses.
• Where applicable, enhanced payments for work undertaken on public holidays in line with Agenda for Change terms and conditions.
• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme.
• NHS discounts on goods and services.
• HELP – employee support and assistance.

Pay

Permanent contract on Band 7 £52,845 – £61,466 per annum (pro rata if applicable). Placement on the salary scale is dependent on confirmation of previous relevant NHS service.

Schedule

NHS 24 supports hybrid working;