People & Culture Manager - Fulfillment Center

About the role

The People & Culture Manager – Fulfillment Centers is a highly visible leadership role responsible for shaping the employee experience and driving operational excellence across Best Choice Products' growing fulfillment network.

Responsibilities

• Lead the People & Culture strategy for BCP's fulfillment operations by partnering with Fulfillment Center General Managers and Operations leadership to drive business performance, organizational effectiveness, workforce planning, and employee engagement across a growing multi-site network.
• Act as the primary People & Culture leader for an assigned fulfillment center while ensuring consistent HR practices across all fulfillment operations.
• Lead, coach, and develop warehouse HR team members while building HR capability within Operations leadership.
• Advise leaders on employee relations, investigations, corrective action, performance management, conflict resolution, terminations, and policy interpretation.
• Partner with Operations on workforce planning, staffing, succession planning, organizational design, and warehouse expansion initiatives.
• Champion a positive, high-performance culture by strengthening leadership capability, employee engagement, accountability, and retention.
• Lead complex employee relations matters while mitigating organizational and legal risk.
• Ensure compliance with federal, state, local, and applicable Canadian employment laws and company policies.
• Own facilities management for assigned fulfillment locations, including vendor coordination, office and employee common areas, first aid and safety inspections, building maintenance coordination, and maintaining a safe, organized, and operational workplace.
• Analyze workforce metrics to identify trends and recommend solutions that improve operational performance and retention.
• Support warehouse launches, expansions, acquisitions, and organizational transitions by developing HR processes, onboarding infrastructure, and change management plans.
• Lead or participate in company-wide People & Culture initiatives and continuous improvement projects.

Qualifications & Required Experience

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience.
• 5+ years of progressive Human Resources experience, including experience supporting multi-site warehouse, distribution, logistics, manufacturing, or other operational environments.
• Experience supporting high-volume hourly workforces is strongly preferred.
• Multi-site HR leadership experience required.
• Experience managing or developing HR team members.
• Demonstrated expertise in employee relations, workplace investigations, coaching leaders, performance management, workforce planning, and organizational development.
• Strong knowledge of federal, state, multi-state, and employment law; Canadian employment law exposure preferred.
• Professional fluency in English and Spanish (spoken and written) required.
• Strong analytical, project management, communication, and leadership skills.
• Experience using HRIS platforms and workforce metrics to drive business decisions.
• Ability to travel approximately 25–35%, including overnight travel.

Benefits & Perks

• Comprehensive Health Coverage : Inclusive medical, dental, vision, life, and supplemental insurance plans to keep you and your family healthy.
• Support When You Need It : Our Employee Assistance Program is here to provide confidential support for personal and work-related issues.
• Future-Forward Financials : Secure your future with our 401k plan, complete with up to a 3.5% company match.
• Time to Recharge : Enjoy vacation time, paid holidays, and sick days to rest and recharge.
• Fuel Your Day : Delight in a variety of snacks and drinks to keep you energized, including the occasional catered lunch.
• Exclusive Discounts : Take advantage of our generous employee discount on our products, plus occasional product giveaways and raffles.
• Celebrate Together : Join us for milestone and birthday celebrations, as well as quarterly team bonding events, and our annual holiday party.

Pay

The base salary range for this full-time position is $90,000-$130,000 USD annually. You will also be eligible to participate in BCP’s benefits and bonus programs.

Schedule

Full-time/Exempt