People & Culture Generalist

About the hotel

The Joseph is an expression of modern luxury rooted in art, culture, and the warmth of true hospitality. Situated in the heart of Nashville, it offers a refined escape where thoughtful design, world-class culinary experiences, and meaningful service come together effortlessly.

The Joseph invites guests into a world that feels both elevated and deeply personal. From curated art collections and immersive dining to serene guestrooms and intimate gathering spaces, every detail is designed to create an experience of Nashville at its most refined.

About the role

The Joseph is seeking an experienced, highly organized, and people-focused People + Culture Generalist to join our People + Culture team. Reporting to and serving as an operational partner to the Director of People + Culture, the People + Culture Generalist manages day-to-day team member and People + Culture matters while providing trusted support to leaders and team members throughout the hotel. This is a hands-on role requiring strong knowledge across multiple areas of Human Resources, including team member relations, performance management, investigations, recruiting, benefits, payroll and HRIS coordination, leave administration, compliance, workforce planning, and team member engagement. The ideal candidate is approachable, professional, highly confidential, detail-oriented, and comfortable balancing the needs of our team members with the operational demands of a luxury hospitality environment.

Responsibilities

Team Member Relations & Manager Support

• Serve as a trusted People + Culture resource for team members and leaders regarding workplace concerns, policies, procedures, and general employment matters
• Provide guidance and coaching to managers regarding team member relations, performance concerns, attendance, conduct, and workplace expectations
• Support the Director of People + Culture in fostering a positive, inclusive, professional, and service-focused workplace culture
• Identify workplace trends and proactively partner with leadership to address concerns before they escalate
• Maintain confidentiality and exercise sound judgment when handling sensitive team member matters

Performance Management & Investigations

• Support and administer the hotel's performance management and corrective action processes
• Coach leaders on documentation, performance conversations, corrective actions, and performance improvement plans
• Conduct and document fair, thorough, and timely workplace investigations
• Gather statements, review relevant documentation, conduct interviews, and assist in determining appropriate next steps
• Maintain accurate and confidential investigation and employee relations documentation
• Partner with the Director of People + Culture on complex or sensitive employee relations matters

Recruiting & Hiring

• Coordinate and oversee recruiting activities for hourly and management positions
• Partner with department leaders to understand staffing needs and develop effective recruiting strategies
• Manage job postings, candidate screening, interview coordination, offers, pre-employment requirements, and hiring documentation
• Ensure candidates receive a professional and welcoming experience reflective of The Joseph's culture
• Monitor open positions, time-to-fill, staffing levels, and other recruiting metrics
• Support workforce planning efforts based on hotel occupancy, business levels, turnover, and departmental needs

Onboarding & Team Member Lifecycle

• Coordinate the complete team member lifecycle from recruitment and onboarding through transfers, promotions, status changes, and separation
• Ensure new hires complete required employment documentation and onboarding requirements
• Partner with leaders to create a smooth transition for new team members into their departments
• Process promotions, transfers, compensation changes, employment status changes, and separations accurately and timely
• Conduct or coordinate exit interviews and identify trends that may impact retention
• Maintain accurate and complete personnel records

Benefits & Leave Administration

• Serve as a resource for team members regarding benefit eligibility, enrollment, qualifying life events, and general benefit questions
• Coordinate benefits administration with applicable vendors and corporate People + Culture partners
• Assist with annual open enrollment and benefits communication
• Administer