People & Culture Business Partner

About the role

The People & Culture Business Partner (HRBP) reports directly to the Director of People & Culture at The Charleston Place and serves as a strategic partner to assigned business units.

Responsibilities

• Align business objectives with colleagues and leadership, driving initiatives that support both organizational goals and a positive colleague experience.
• Build strong partnerships across the HR function to deliver value-added solutions in areas such as workforce planning, employee engagement, employee relations, and organizational effectiveness.
• Act as a trusted advisor on complex employee relations matters, guiding leaders through investigations, performance management, conflict resolution, and compliance issues to ensure fair, consistent, and legally sound practices.
• Employee Relations Lead and resolve complex colleague relations matters with professionalism and confidentiality.
• Provide day-to-day performance management guidance (coaching, counseling, career development, and disciplinary actions).
• Partner with managers to strengthen work relationships, build morale, and increase productivity and retention.
• Conduct thorough and objective investigations into colleague concerns and policy violations.
• Strategic HR Management Partner with the Director of People & Culture to align HR initiatives with business objectives.
• Coach and develop a small team while overseeing HR operations, including compensation, benefits, payroll, leave administration, and HRIS.
• Support workforce planning, onboarding, succession planning, and career development initiatives.
• Guide leaders in setting performance expectations and conducting appraisals; support performance improvement plans and analyze metrics to drive results.
• Proactively support organizational design and structure to meet evolving business needs.
• HR Policy, Compliance & Total Rewards Ensure compliance with federal, state, and local employment laws and regulations.
• Develop and maintain HR policies and provide expert guidance on compliance.
• Lead benefits and compensation planning processes, ensuring regulatory filings are completed.
• Serve as a subject matter expert on Total Rewards, aligning programs with business needs and colleague experience.
• Oversee colleague benefits programs and day-to-day administration.
• Ensure timely completion of all required regulatory filings (ERISA, DOL, EEOC, IRS, ACA, Affirmative Action, EEO-1, Vets, W-2, etc.).
• HRIS & Analytics Lead performance management and development processes to foster colleague contribution and growth.
• Oversee and expand the Workday HRIS platform; design dynamic dashboards for Executive Leadership.
• Partner with internal teams to implement automated solutions for compensation, performance, and talent management.
• Change Management Develop and execute change management strategies to support organizational change, restructuring, or other transformational activities.

Qualifications

• Bachelor’s degree in Human Resources or related field, or equivalent training and experience.
• Minimum 3 years in a strategic HR or HR Business Partner role, luxury hospitality industry preferred.
• Professional HR certifications (PHR, SPHR, SHRM-CP/SCP) strongly preferred.

Skills & Competencies

• In-depth knowledge of HR principles, practices, employment laws, and labor relations.
• Proven ability to build strong relationships, influence stakeholders at all levels, and serve as a trusted advisor.
• Strong analytical skills; able to collect, research, and interpret data to inform decisions and present clear reports.
• Excellent interpersonal, verbal, and written communication skills with high emotional intelligence.
• Proficient in Microsoft Office Suite; Workday or similar HRIS experience a plus.

Physical & Mental Requirements

• Ability to move throughout the office and attend on-site or off-site meetings and events.
• May occasionally perform tasks requiring bending, standing, carrying, or moving equipment up to 30 lbs.
• Good vision for reading documents, using computers, and presenting information.
• Able to hear and communicate effectively in person and over the phone.
• Manual dexterity for computer work and paperwork.
• Strong problem-solving skills, emotional resilience, and ability to manage stress in a fast-paced environment.
• Capacity to work both independently and collaboratively as part of a team.