People Center Coordinator

About the role

This HR Shared Services role will provide exemplary HR operational customer service to all employees and families, candidates, and HR Business Partners by responding to telephonic and/or electronic first-level HR inquiries. You will serve as the first point of contact for HR questions, providing either direct resolution or routing inquiries to the appropriate next step. The role includes transactional administration for employee life cycle events related to compensation, benefits, talent acquisition, learning, HR policies, and payroll.

Responsibilities

• Provide high-level customer service by ensuring all incoming questions are fully addressed in a timely manner.
• Enroll and update employee benefit elections through system administration and benefit education.
• Troubleshoot general employee questions received through the HR Shared Service Center, using critical analysis and problem-solving to resolve issues before escalating or routing to another department.
• Process transactional work from HR Business Partners, Centers of Excellence (COEs), and Leadership.
• Maintain knowledge database and SOP documentation, and escalate trending issues to the appropriate next level.
• Perform other duties as assigned.

Requirements

• Experience in Human Resources—specifically onboarding, benefits administration, or a related field—is required.

About Us

Worthington Steel (NYSE: WS) is a metals processor that partners with customers to deliver highly technical and customized solutions. Our expertise in carbon flat-roll steel processing, electrical steel laminations, and tailor-welded solutions drives steel toward a more sustainable future. As one of the most trusted metals processors in North America, Worthington Steel and its approximately 6,000 employees harness the power of steel to advance customers’ visions through value-added processing capabilities, including galvanizing, pickling, configured blanking, specialty cold reduction, lightweighting, and electrical lamination.

Headquartered in Columbus, Ohio, Worthington Steel operates 37 facilities in seven states and 10 countries. Following a people-first philosophy, commitment to sustainability, and a proven business system, Worthington Steel’s purpose is to generate positive returns by providing trusted and innovative solutions for customers, creating opportunities for employees, and strengthening communities.

We encourage you to apply even if your experience doesn’t perfectly align with every requirement. Worthington Steel is dedicated to building a diverse and inclusive workplace, recognizing that individuals with diverse backgrounds are essential to our success.