People Coordinator

About the role

This role is a 1 year fixed term contract. FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, FIRST has utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Location: New York. This is a hybrid role; must live in the NY tri-state area and be able to go into the office 2 days a week, subject to change to 5 days at any time.

Responsibilities

• Execute all procedures relating to onboarding, employment changes and offboarding in an accurate and timely manner
• Draft letters and documentation to issue to employees
• Communicate in a positive and clear way with stakeholders, ensuring all interactions contribute to an excellent employee experience
• Review and respond to queries in the People Inbox regularly and in line with agreed timeframes; ensure all messages are answered or escalated to appropriate contacts, providing updates on any likely delays
• Ensure all data is entered accurately and completely to appropriate systems in line with agreed timeframes
• Provide data and reporting for stakeholders where required and in line with confidentiality and restrictions
• Manage employee files in an accurate, timely and highly organized manner
• Assess the procedures followed on a continuous basis to provide feedback on improvement or opportunities to create efficiencies
• Collaborate with other departments to review and suggest improvements and efficiencies to internal processes involving People Operations activity
• Actively seek opportunities to support wider team members in project activity

Requirements

• Proficiency in using MS Office and Google software
• 1 year of work experience
• Understanding of Human Resource principles, practices and procedures
• Awareness of employment legislation impacting terms and conditions in the local region
• Proficient in English
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent time management skills and ability to meet deadlines
• Strong focus on excellent customer service
• Strong sense of teamwork demonstrating cross-region collaboration
• Application of sound judgment and professionalism
• Very good communication and social skills

Working Conditions

• Requires ability to remain in a stationary position for prolonged periods of time throughout the workday
• Requires ability to move about to access file cabinets, office equipment, etc.
• Requires ability to operate a computer, telecommunication devices and other office equipment for prolonged periods of time throughout the work day
• Requires ability to express or exchange ideas by means of the spoken word
• Requires the ability to perceive the nature of sounds
• Requires clarity of near vision
• Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds
• Requires concentrated attention for prolonged periods of time
• Requires ability to accept the lack of control over work pace or priorities

Benefits

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401(k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations

Pay

United States Residents: The base pay for this position ranges from $56,988.00 – $65,536.00. This role is also eligible for an annual discretionary bonus. Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.