People Business Partner (HRBP)

About the role

The People Business Partner (HRBP) will serve primarily as the People Business Partner for customer-facing functions including Sales, Service, and/or Claims. They will advise leaders on org health, talent, performance, and workforce planning.

Responsibilities

• Serve as the People Business Partner for customer-facing functions including Sales, Service, and/or Claims — advising leaders on org health, talent, performance, and workforce planning
• Translate business challenges into people recommendations; anticipate people risks before they become operational problems and bring a clear point of view to leadership
• Coach frontline and mid-level managers on performance management, difficult conversations, and team development with consistency and practical guidance
• Partner with Learning & Development to strengthen manager and leadership effectiveness; connect managers to the right resources and close capability gaps within your client groups
• Drive culture and engagement within your client groups by identifying issues early, facilitating solutions, and tracking measurable progress
• Execute ER case management across Hippo from intake through resolution, with disciplined documentation and risk-aware judgment
• Advise managers on policy interpretation, conduct matters, and performance actions; ensure consistent and legally compliant application across client groups
• Partner with People Operations, Talent Acquisition, People Programs, and Total Rewards (compensation & benefits) to deliver integrated people programs; interpret workforce data to surface trends and actionable recommendations
• Contribute to cross-functional People initiatives and support the Director, People Business Partnerships on enterprise priorities as needed

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field; advanced degree a plus
• 5+ years of progressive HR Business Partner experience with demonstrated depth in employee relations and performance management
• Experience supporting Sales, Service, or Claims organizations — you understand the pace and accountability culture of customer-facing, operationally intensive functions
• Strong analytical capability; able to interpret workforce data, identify trends, and translate findings into clear recommendations
• Demonstrated ability to manage ER matters independently and in a consistent, risk-aware, and legally sound manner from intake through resolution
• Exceptional judgment, confidentiality, and the ability to build trust quickly with managers and leaders at all levels
• Excellent written and verbal communication skills; able to advise with clarity and hold a position under pressure
• Experience in insurance, financial services, banking, or a similarly regulated industry strongly preferred; familiarity with technology-enabled or operationally complex environments a plus

Qualifications

• Must have a Bachelor's degree in Human Resources, Business Administration, or a related field; advanced degree a plus
• Must have 5+ years of progressive HR Business Partner experience with demonstrated depth in employee relations and performance management
• Must have experience supporting Sales, Service, or Claims organizations — you understand the pace and accountability culture of customer-facing, operationally intensive functions
• Must have strong analytical capability; able to interpret workforce data, identify trends, and translate findings into clear recommendations
• Must have demonstrated ability to manage ER matters independently and in a consistent, risk-aware, and legally sound manner from intake through resolution
• Must have exceptional judgment, confidentiality, and the ability to build trust quickly with managers and leaders at all levels
• Must have excellent written and verbal communication skills; able to advise with clarity and hold a position under pressure
• Experience in insurance, financial services, banking, or a similarly regulated industry strongly preferred; familiarity with technology-enabled or operationally complex environments a plus

Skills

• Hands-on experience supporting Sales, Service, or Claims organizations
• Understanding of the pace and accountability culture of customer-facing, operationally intensive functions
• Strong analytical capability
• Ability to interpret workforce data, identify trends, and translate findings into clear recommendations
• Exceptional judgment, confidentiality, and the ability to build trust quickly with managers and leaders at all levels
• Excellent written and verbal communication skills
• Familiarity with insurance, financial services, banking, or a similarly regulated industry

Benefits and Perks

• Healthy Hippos Benefits - Multiple medical plan options, 100% covered dental and vision for you and your family, and a wellness program that rewards healthy habits. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
• Equity - This position is eligible for equity compensation
• Training and Career Growth - Training and internal career growth opportunities
• Flexible Time Off - You know when and how you should recharge
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
• Hippo Habitat - Snacks and drinks available and catered lunches for onsite employees