People Business Manager - Onboarding Trainer

Position Overview

Curis is seeking an Onboarding Training Manager to lead onboarding for all new hires across the organization, fostering a structured, high-touch experience that supports professionals and multi-functional field-based teams.

Key Responsibilities

• Lead onboarding for all new hires across the organization, creating a structured, high-touch experience that sets employees up for long-term success

• Own key onboarding outcomes: strong employee engagement, deep understanding of the Curis care model, high retention, and accelerated productivity

• New Hire Support & Integration:

  • Serve as a central point of support for new hires during their first 90–180 days

  • Design a proactive support system including regular check-ins, coaching, and guidance tailored to each role

  • Ensure new affiliates and hires receive clear expectations, feedback, and resources needed to succeed

  • Identify and address early challenges or gaps in affiliation or performance, ensuring timely intervention and support

• Community Building & Cultural Integration:

  • Foster a strong sense of belonging by intentionally connecting new joiners to peers, mentors, and cross-functional teams
  • Design and facilitate onboarding experiences that immerse employees in the Curis culture, values, and “Curis Way”
  • Create and support internal communities (e.g., cohorts, peer groups, buddy systems) to encourage collaboration and shared learning
  • Create opportunities for new joiners to engage with leadership and feel connected to the broader organization

• Onboarding Coordination & Readiness:

  • Ensure full operational readiness prior to each new joiner's start (administrative setup, clinic readiness, systems access)
  • Coordinate all onboarding logistics, training schedules, and cross-functional introductions
  • Oversee delivery of onboarding-related training programs in partnership with subject matter experts
  • Partner with the COO and regional leaders to assess outcomes and continuously improve onboarding effectiveness

• Accountability & Performance Tracking:

  • Establish clear onboarding milestones and success metrics for the first 6 months
  • Monitor performance, engagement, and progress against defined goals
  • Track key performance indicators and gather structured feedback from both new joiners / affiliates and other clinic personnel
  • Hold Curis team accountable for onboarding success through regular reviews and alignment

Training Strategy & Program Development

• Design and manage a scalable Curis training program aligned with our care model and operational processes

• Maintain a structured training curriculum across key categories:

  • Curis Model & Value Proposition
  • Patient Experience
  • Operational Workflows
  • Systems (EHR)
  • Compliance (HIPAA, policies, procedures)

• Ensure training content remains current as processes evolve

• Define delivery model (e.g., online modules, live sessions, workshops, role-play, job shadowing)

Training Coordination & Delivery

• Coordinate internal and external trainers, including executive leaders, clinical experts, and operational teams

• Facilitate select training sessions and workshops

• Ensure standard cadence and consistent training delivery across all clinic locations

Qualifications

• Bachelor's degree or equivalent work experience
• 5 or more years of experience in Customer Success, Onboarding, Operations, or a related client-facing role
• 2 or more years of direct people management experience, leading and mentoring a team
• Demonstrated track record of defining and implementing process improvements that resulted in measurable operational efficiencies and/or customer experience improvements
• Strong analytical skills with the ability to use data (KPIs, metrics) to drive decisions and manage team performance
• Excellent communication, presentation, and interpersonal skills
• Excellent time management, organization, and attention to detail

Benefits

• Competitive Compensation and Comprehensive Insurance Options
• Opportunities for professional growth and development
• Collaborative and supportive work environment
• Ability to earn share options