PEO Implementation Project Manager

About the role

Acts as project manager on behalf of Paychex PEO and the client during implementation. Coordinates efforts of team responsible for the client's employee onboarding and implementation of Paychex software and hardware systems; ensuring the client as a cohesive and holistic experience.

Responsibilities

• Acts as a contact for the client during the implementation process to resolve issues, answer questions and ensure expectations and deadlines are met.
• Manages client employees benefit onboarding process, including conducting the employee orientation meeting.
• Creates and manages an implementation timeline, sets expectations and defines responsibilities with concise communication, including all tasks to be completed to ensure a successful client launch.
• This position interfaces internally with Payroll and Payroll Compliance, Benefits, ACA Compliance, Human Resources, the new Client Data Team, and Sales; externally this position partners with clients, worksite employees, brokers, and vendors.
• Ensure client expectations are properly set and exercises agility and strong communication skills when timelines change.
• Manages changes in project scope, identifies potential risks, and devises contingency plans to ensure client needs are being met.
• Manages communications and meetings with team members to ensure tasks are being completed and deadlines met.
• Provides Management team with regular status reports to ensure client satisfaction and progress is being met.
• Ensures a thorough transition of the client to Ongoing Service.
• Makes recommendations regarding needs analysis and potential process improvements.
• Coordinates client training to ensure client expectations are met.

Qualifications

• Bachelor's Degree - Preferred
• 2 years of experience in Client Onboarding
• Sales - Preferred
• Communication - Preferred
• Needs Assessment - Preferred
• Coordinating - Preferred
• Management - Preferred
• Project Management - Preferred
• Project Scoping - Preferred
• Contingency Planning - Preferred
• Product Software Implementation Method - Preferred
• Process Improvement - Preferred
• Hardware Architecture - Preferred
• Paychex - Preferred
• Employee Onboarding - Preferred
• Software Documentation - Preferred
• Sales Management - Preferred

Benefits

• Over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• Paid time off, company holidays, culture days, and comprehensive work-life balance programs for flexibility.
• Award-winning training and development programs for ongoing learning and career growth.
• Company culture reflecting diversity; encouraging employees to be themselves and have their voice heard.
• Paid time off for volunteerism and promotion of company-wide and local initiatives benefiting communities.

Pay

Starting base pay for this position is $49,000,00 - $77,000 annually + bonus.