Enterprise Implementation Project Manager

About the role

The Enterprise Implementation Project Manager is responsible for managing the end-to-end launch of one of FamilyWell Health's largest, multi-state enterprise health system implementations. This role involves coordinating tasks across various departments and external partner teams, ensuring timely completion of deliverables, and building and maintaining master project plans.

Responsibilities

• Build and maintain a master multi-state, enterprise project plan with milestones, workstream timelines, and critical path tracking across all 10 launch workstreams
• Manage phased launch sequencing and cross-functional dependencies, with a particular focus on provider credentialing and EHR integration
• Own status updates, escalations, and milestone reporting for internal leadership and external partners
• Drive internal accountability — follow through until workstream owners close open items
• Proactively flag issues to leadership team early with proposed mitigations and follow through on mitigation strategies
• Document implementation processes and create repeatable playbooks for future enterprise launches
• Serve as the primary point of contact for enterprise partners post-launch
• Build deep relationships with enterprise partner leadership, practice managers, and clinical champions
• Lead quarterly business reviews: create presentations highlighting trends in referral rates, enrollment, clinical outcomes, and expansion opportunities
• Monitor partner KPIs and proactively address underperformance before it becomes a risk
• Identify expansion opportunities — new locations, additional service lines, deeper clinical integration
• Be the voice of the partner internally, surfacing feedback to FamilyWell leadership

Qualifications

• At least 5 years of experience in multi-state healthcare implementation, enterprise account management, or healthcare operations
• Demonstrated experience managing complex, multi-workstream projects in a healthcare setting
• Successful track record of owning large, long-term client or partner relationships with measurable growth outcomes
• Exceptional cross-functional project management and communication skills — comfortable owning a plan with many moving parts and stakeholders
• Ability to move fluidly between operational execution and strategic relationship management
• Proficiency with project management tools and CRM systems including Hubspot
• Comfort operating with ambiguity and shifting priorities in a fast-moving startup
• Strongly preferred: Experience with OB/GYN practices, women's health, or behavioral health; familiarity with EHR systems, provider credentialing, or collaborative care (CoCM) billing models; experience in a partner success role at a health services company; exposure to health system or MSO partnership management

What We Offer

• Mission-Driven Work: Make a direct impact on women’s mental health and family wellbeing
• Growth Opportunity: Build and own FamilyWell's enterprise partnership function as we scale nationally
• Exceptional Team: Collaborate with passionate, mission-aligned leaders, including clinicians from top academic medical centers
• Competitive Compensation: Market-competitive salary, equity, comprehensive benefits, and 401(k)
• Flexibility: Remote-friendly with a collaborative, mission-driven culture
• Impact: Your work directly enables thousands of women to access life-changing mental health care

Our Values

• Empathy First: We lead with compassion for the women and families we serve
• Evidence-Based: We are committed to proven clinical models and data-driven decision-making
• Equity & Access: We believe all women deserve affordable, high-quality mental health care
• Collaboration: We work as one team across clinical, operational, and business functions
• Continuous Learning: We embrace feedback, iterate quickly, and strive to improve every day

How to Apply

FamilyWell Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We encourage candidates of all backgrounds and experiences to apply.

Please apply with your résumé and a brief note describing your interest in the role and a complex implementation or partnership you have owned — ideally one that involved multiple workstreams, cross-functional stakeholders, or multi-site coordination.

Please note: FamilyWell will never request payment, sensitive personal information early in the process, or conduct interviews over unsecured platforms. All official communication will come from an @familywellhealth.com email address.