Pensions Administration Apprentice

About the role

The Pensions Administration Apprentice will be providing pension administration services to clients in line with established procedures and control frameworks, while undertaking a structured learning programme in a friendly and supportive environment.

Responsibilities

• Calculating benefits for members; i.e. leavers, retirements, transfers, deaths
• Maintaining membership records on the administration system
• Dealing with general and technical queries from members, the employer and the trustees by telephone, email and letter
• Supporting in the processing of team workloads, through responding to enquiries, calculating and settling member benefit entitlements, creating and maintaining scheme records and liaising with third parties
• Managing workloads to ensure that agreed service standards or targets are met, escalating any concerns
• Answering inbound telephone and email enquiries, ensuring that appropriate verification checks are undertaken
• Collating periodical client information/reports
• Contributing to scheme event activities or projects
• Developing technical competency by attending technical briefings, understanding benefits structures and using formal scheme documentation

Requirements

• Permission to work in the UK by the start of employment
• Commitment to completing the apprenticeship qualification
• Ability to demonstrate strong numeracy skills

Qualifications

• Educated to A Level or equivalent
• Grade 5 or above in GCSE Maths and English or equivalent

Skills

• Commitment to continuous learning
• Able to work independently and in a team
• Open to receiving feedback to develop
• Professional approach when dealing with others
• Able to recognise when guidance is needed from others
• Strong numeracy
• Analytical and communication skills (both verbal and written)
• Relationship building
• Workload prioritisation

Benefits

• Competitive salary
• 25 days holiday plus bank holidays (with option of buying more)
• Generous pension scheme
• Fully supported study programme
• Health cash plan (Level 1)
• Additional optional benefits (including holiday purchase, carbon offsetting and tech discounts)
• Social events
• Volunteering opportunities
• Full training and support provided by The Growth Company to help achieve the apprenticeship and reach full potential in the role