Pension Technology Consultant

About the role

In this challenging role as a Pension Technology Consultant, you will contribute as part of a team to the entire range of retirement administration projects. You will play a key role for our pension administration software and service delivery business by serving as the central link between clients and internal team members in the delivery of client projects.

You will collaborate with other lines of business to develop, implement, and maintain technology-based solutions and services that meet client requirements and commitments. Using your system development knowledge, defined benefit expertise, and management experience, you will oversee new system implementations and the maintenance of existing systems and ongoing services. You will also play a key role in managing and expanding client relationships while growing your project management, consulting, leadership, and defined benefit knowledge.

Responsibilities

• Drive superior, consistent project management for concurrent projects.
• Translate business needs into comprehensive project plans including objectives, timeline, deliverables, budget, and quality standards.
• Serve as the day-to-day project lead, ensuring the progress of teams against established goals.
• Act as the primary, daily contact to clients on delivery of services.
• Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers.
• Develop a trusted advisor relationship with client contacts through efficient, quality execution of projects, effective communication, and value-added consulting advice.
• Provide value-added consulting to clients concerning defined benefit system implementation and ongoing administration, including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, etc.
• Efficiently and effectively troubleshoot and resolve client issues.
• Train clients on the use of new tools and approaches.
• Contribute to the development of new tools, processes, and solutions to meet clients’ outsourcing and broader human resources needs.
• Follow firm and line of business processes, protocols, and quality standards in the development and deployment of solutions.
• Manage performance of teams composed of Retirement Implementation Specialists (RIS), Calculation Developers, Data Analysts, operational Centers of Excellence (COE), and others against project goals.
• Hold regular meetings to monitor progress and identify any issues.
• Support the generation of new business to current clients through identification and introduction of new products and services that meet client needs.
• Participate in finalist presentations and other activities to help close new business.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Requirements

• 10 years' experience leading projects involving the application of technology to solve human resource needs such as: defined benefits administration, HR self-service (IVR, web, etc.), HR systems integration, HR shared services, or HRIS/payroll; prior experience as a defined benefit project manager preferred.
• Solid experience consulting on the fundamentals of Defined Benefit plan design and service delivery/technology solutions, including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, challenges, and methodology regarding solution implementation.
• Proven experience in successfully leading project teams with multifaceted, competing priorities and deadlines, including virtual work teams with members in different geographic regions.
• Strong interpersonal and client management skills.
• Excellent written and verbal communication skills.
• Strong analytical, integrative, and problem-solving skills.
• Strong organizational abilities and flexibility to work in a performance-driven environment.
• Sense of accountability, owning one’s work, and taking pride in it; commitment to quality and continuous improvement.
• Desire to learn, accept new challenges, and have fun.
• Bachelor’s degree or equivalent in business, management information systems, human resources management, benefits administration, or related field required; Master’s degree a plus.
• Proficient in MS Office (including Excel), MS Project, Windows platforms.
• Ability to travel and work extended hours as needed.

Pay

The base salary compensation range for this role is $105,000 to $135,000 USD annually. This role is also eligible for an annual short-term incentive bonus.

Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identity Theft Protection, Wellbeing Program, and Work/Life Resources (including Employee Assistance Program).
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off.
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior-level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.