Retirement Consultant

About the role

The Retirement Consultant (RC) works as a member of a broader team with a collaborative culture, responsible for over $3.5B in annual asset retention, including IRA rollover flows through educating and helping 401(k) participants who are terminating or retiring make good decisions about what to do with their retirement assets.

Responsibilities

• Member of a unique award-winning phone-based team with U.S. Retirement focused on educating and helping 401(k) participants make good decisions about what to do with their retirement assets when leaving their employers.
• Education involves discussing the differences, nuances and advantages of the variety of distribution options and available products to help participants make informed decisions on what might be the best fit for their unique needs.
• Present options and offer solutions that are aligned with what the participant is looking to do for them to make an informed decision.
• Able to quickly analyze and assess the unique needs of participants, present options and take action accordingly to help participants with their retirement decisions.
• Aid advisors from partner firms navigate through the distribution process; refer potential leads to plan advisors, as needed, per predetermined commitments to key business partners.
• Become well-versed in John Hancock’s 401(k) products as well as John Hancock’s IRA product offerings, which includes the JH Mutual Fund IRA, JH Managed IRA and JH GIFL IRA.
• Become an expert on the various John Hancock investment options and different education-based and advice-based methodologies that are essential to facilitating a successful rollover into the IRA product that best meets the participant’s needs.
• Aid 401k participants with opening or funding of a JH IRA account.
• Work directly with financial intermediaries and ultimately channel assets into John Hancock.
• Deliver a superior customer experience professionally while assisting participants in their decision-making process.
• Review the investment line-up of a participant’s current 401(k), and analyze and compare it to the various options within the JH IRA product offerings.
• Leverage investment tools and methodologies such as John Hancock’s proprietary Fund Matching tool.
• Expected to achieve monthly activity and productivity targets.
• Adhere to the highest levels of integrity and professional conduct.
• Participate in training and coaching development programs designed to enhance skills and provide opportunities for advancement within the RES role and other firm-wide sales-, marketing- and management-related functions.
• Share successful education and process improvement ideas in a team environment.
• Other duties as assigned.

  Requirements

  • Bachelor’s degree preferred.
  • 1-3 years of Financial Services experience, preferably in phone and/or sales-type roles.
  • Securities industry Essentials (SIE) Exam, Series 6, 63 required (and must obtain Series 65 within 90 days of hire).
  • Strong knowledge and understanding of IRA’s, 401(k) plans and investments in general.
  • Thorough understanding of the John Hancock story, products, pricing, services and procedures.
  • Good working understanding of 401 (k) & IRA rules and regulations.
  • Passion for one-on-one client support.
  • Strong listening, customer service, and communication skills.
  • Analytical with solid problem-solving ability.
  • Effective in presentation and negotiation.
  • Knowledgeable in policies and procedures.
  • Works independently and collaboratively to meet targets.
  • Customer-focused with the ability to anticipate and exceed needs.
  • Builds rapport across diverse audiences.
  • Detail-oriented with strong prioritization and time management.
  • Influences decisions and drives outcomes.
  • Accountable with high integrity and professionalism.

  Preferred Qualifications

  • Spanish language proficiency is considered an asset.