Pension/Retirement Services Clerk

About the role

Health Center Inc. (also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds) is a NYC based healthcare organization with ambulatory care facilities staffed with a wide range of health professionals to provide extensive medical and diagnostic services.

Responsibilities

• Perform technical support duties associated with the eligibility/verification of participants’ retirement benefits and the processing of claims.
• Responsible for creating and maintaining accurate pension records for plan participants.
• Accurately enter participant enrollment data into the system.
• Obtain required documents from participant.
• Send out documents to participants.
• Maintain and update records to reflect participant status changes.
• Compile data for records and reports.
• Provide excellent customer service to participants either in person or telephone.
• Prepare award letters.
• Assist participants in document completion.
• File/scan and organize all pension documents.
• Provide reception area coverage on a rotating basis.
• Provide information and answer inquiries from management, the Union (NYHTC) and Plan participants and external parties.
• Generate reports as necessary.
• Maintain distribution records.

Qualifications

• Minimum of 1 year of pension or retirement services work experience.
• Minimum high school diploma or equivalent.
• Excellent interpersonal and customer service skills.
• Ability to work independently, handle routine inquiries and resolve issues with minimal supervision.
• Excellent organizational skills and attention to detail.
• Proficient Microsoft Office skills (Excel, Word, Outlook).
• Ability to read and analyze Pension Plan rules and regulations.
• Strong oral and written communication skills.
• Ability to work under pressure, meet deadlines and multitask.

Benefits

• Medical, Dental, Pharmacy and Vision health benefits at no cost to all benefits-eligible employees and their eligible dependents.
• Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays).
• 401(k) Plan.
• Life Insurance.
• Tuition Reimbursement.
• Mental Health Coverage.
• Legal Services Benefit.
• Short Term Disability Benefits.

Pay

Competitive salary: $59,295.44