Pega Lead System Architect (LSA)

Responsibilities

• Act as the primary Technical Authority and escalation point for all high‑priority (P1/P2) production incidents.
• Lead a team of support and maintenance engineers, providing architectural governance and code‑review alignment.
• Define and enforce best practices for Pega guardrails, security compliance, and production hot‑fix deployments.
• Troubleshoot and remediate complex architectural bottlenecks, memory leaks, and severe performance issues.
• Manage infrastructure and platform health using Pega PDC (Predictive Diagnostic Cloud), AWS/Cloud monitoring tools, and log analyzers.
• Oversee platform upgrades, patch applications, and structural changes to ensure zero‑downtime operations.
• Partner closely with US‑based business leaders, product owners, and infrastructure teams to communicate system status and risk mitigations.
• Translate complex operational issues into business‑friendly language and provide strategic roadmaps for long‑term system stability.
• Conduct Root Cause Analysis (RCA) meetings for critical outages and present remediation strategies to senior leadership.
• Govern the CI/CD pipeline and branching strategies using Pega Deployment Manager to ensure safe, automated hot‑fix deliveries.
• Collaborate with development teams to ensure smooth knowledge transfer and transition of new features into the production environment.

Required Skills & Qualifications

• 10+ years of enterprise IT experience, including 5+ years as a certified Pega Lead System Architect (PCLSA).
• Proven track record leading application support, maintenance, or operations for large‑scale, high‑volume Pega applications.
• Expert‑level knowledge of Pega Architecture, Enterprise Class Structure (ECS), security models, agents/job schedulers, and asynchronous processing.
• Strong expertise in complex enterprise integrations (REST, SOAP, Kafka, JMS) and relational database tuning (Oracle, PostgreSQL, SQL Server).
• Hands‑on familiarity with Pega Cloud, AWS/Azure deployments, and modern UI architectures such as Pega Constellation or Theme Cosmos (preferred).
• Exceptional verbal and written communication skills with extensive experience working directly with US‑based enterprise clients.
• Strong crisis‑management abilities and experience leading technical teams under high‑pressure outage scenarios.
• Certification: Pega Certified Lead System Architect (PCLSA) (preferred).

Compensation

The starting pay range for this role is $123,525.00 to $205,875.00, reflecting the minimum and maximum target compensation for U.S. locations. Actual compensation depends on work location, experience, technical skills, and other qualifications. The position may be eligible for incentive compensation based on individual and/or company performance, unless the role is temporary, in which case incentive compensation is not applicable.

Benefits

• Medical, dental, and vision insurance with employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short‑ and long‑term disability coverage.
• Paid time off.
• Employee assistance program.
• 401(k) program with company match.
• Additional voluntary or legally required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75 % of the Fortune Global 100. The company focuses on accelerating client success and responsible innovation, offering AI, cloud, security, connectivity, data‑center, and application services. With experts in more than 50 countries, NTT DATA provides access to a robust ecosystem of innovation centers and partners. It is part of the NTT Group, which invests over $3 billion annually in R&D. The organization emphasizes flexible work arrangements, local hiring, and a commitment to diversity, equity, and inclusion.