Peer Support/Teen Talk Line Internship: Fall 2026/Spring 2027

About the role

Access Services is seeking kind and hardworking Bachelors or Masters level students to join our Peer Support and Teen Talk Line program, for an in-office position in Plymouth Meeting, PA. This internship will be offered to those students seeking school credit.

Responsibilities

• Answer telephone calls and text messages, exhibiting empathy and active listening skills
• Complete daily logs and required documentation in a timely manner
• Communicate with supervisors effectively, accurately, and in a timely manner
• As needed, offer support to individuals developing recovery/WRAP plans
• Maintain regular and predictable attendance
• Ensure own proper conduct and fair representation of Access Services
• As needed, respond to teens reaching out on the Teen Talk Line

Requirements

• Students pursuing their Master's degree are preferred; students pursuing their bachelor's degree may be considered
• The intern must be a student who receives school credit for this internship
• The intern must have personal lived experience with mental health challenges and a passion for mental health work
• The intern must be over 18

Key Responsibilities

• Answer telephone calls and text messages, exhibiting empathy and active listening skills
• Complete daily logs and required documentation in a timely manner
• Communicate with supervisors effectively, accurately, and in a timely manner
• As needed, offer support to individuals developing recovery/WRAP plans
• Maintain regular and predictable attendance
• Ensure own proper conduct and fair representation of Access Services
• As needed, respond to teens reaching out on the Teen Talk Line

Qualifications

• Must have personal lived experience with mental health challenges
• Ability to communicate effectively and efficiently
• Ability to work independently and as part of a team
• Ability to use technology platforms to complete work as directed
• Ability to maintain a consistent schedule, and be dependable
• Be warm when responding to callers
• Be organized and exhibit professionalism

Skills

• Must have personal lived experience with mental health challenges
• Ability to communicate effectively and efficiently
• Ability to work independently and as part of a team
• Ability to use technology platforms to complete work as directed
• Ability to maintain a consistent schedule, and be dependable
• Be warm when responding to callers
• Be organized and exhibit professionalism

Benefits

N/A as this is an unpaid internship

Pay

N/A as this is an unpaid internship

Schedule

Work Schedule: The warmlines are open from 1-9pm daily. 15-20 hours/week are required; available internship hours range from 1pm-9pm, 7 days a week. Please note that this is not a remote position*

Transportation

• A valid US driver's license for at least two years, not including time with permit
• No serious traffic convictions within the past three years
• (Serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period)
• Access to a reliable vehicle during work hours
• Vehicle must have valid registration and inspection stickers
• Valid auto insurance
• You will be asked to provide proof that you are a covered driver on the policy

Clearances

• FBI Clearance
• DMV Driving History Report
• PA Criminal Clearance
• Child Abuse Clearance

Instructions and Guidance

Details regarding the clearance process will be provided directly by Human Resources upon selection.

Essential Working Conditions/Physical Demands

• Work in program sites and the community routinely providing support to clients and use knowledge of mental health systems in the county to connect people with proper support
• Work in a standard office environment
• Utilize desktop computer equipment daily
• Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.)

Travel Expectations

You may explore all of our internships through this link: Internships