Peer Support Specialist - PART TIME (CSU)

Job Summary

This position supports clients during their stay at the Resource and Crisis Center by providing compassionate care, de-escalation, and coordination of services. The role includes developing discharge and safety plans, offering follow-up support, and connecting clients to community resources. The specialist collaborates with the interdisciplinary team, maintains accurate documentation, and upholds confidentiality and professional standards.

Schedule

This is a part-time position working 1 12-hour shift per week, including every other weekend (Saturday and Sunday). As a 24/7 facility, both day and night shifts are available:

• Day Shift: 7:00 AM – 7:30 PM
• Night Shift: 7:00 PM – 7:30 AM

Essential Functions

• Engage and collaborate with clients presenting for care at the Resource and Crisis Center
• Provide continuity of care throughout the client’s stay, including discharge planning and post-discharge follow-up
• Encourage client participation in the care process, communicating clearly about available options and aligning with client preferences whenever possible
• Function as an integral member of the interdisciplinary care team to maximize client outcomes
• Welcome clients to the Crisis Center, establishing a safe and supportive environment
• De-escalate crises while interacting with clients with dignity and respect
• Provide referrals and connect clients to preferred community services
• Collaborate with clients to create and implement safety plans
• Assist clients in accessing services and navigating barriers post-discharge
• Share lived experience when appropriate to support client engagement
• Aid clients in understanding and managing their symptoms
• Support connections to self-help groups when appropriate
• Maintain strict confidentiality at all times
• Participate in clinical supervision, staff meetings, and crisis debriefings
• Advocate for client needs, rights, and preferences
• Complete all required electronic and paper documentation accurately and timely
• Perform additional duties as assigned

Job Requirements & Qualifications

• Education: High school diploma or GED required; Associate degree or higher preferred
• Certifications & Training: MDHHS Certified Peer Support Specialist required
• Experience: Minimum of two (2) years of experience in mental health, substance use treatment, or crisis services in a hospital or community setting; Familiarity with community resources for mental health and substance use treatment
• Skills & Competencies: Ability to work independently and collaboratively; Strong organizational and time-management skills; Effective problem-solving and critical thinking skills; Ability to remain calm and focused under pressure; Strong interpersonal and communication skills; Accurate documentation and record-keeping; Knowledge Requirements: HIPAA compliance; Microsoft 365; Recipient Rights Mental Health Code; Medicaid Manual; Regulatory compliance standards; Core Competencies: Integrity / Building Trust: Demonstrates ethical behavior and alignment with organizational values; Customer Focus: Prioritizes client needs and builds strong relationships; Continuous Learning: Actively seeks opportunities for growth and applies new knowledge; Work Standards: Maintains accountability and high performance expectations; Communication: Clearly conveys information in a way that engages and informs others
• Additional Information: Work is performed primarily in a crisis center environment; Must be available for meetings or events outside standard business hours, as needed; Must be able to meet the physical requirements of the position, with or without reasonable accommodation