Peer Support Specialist II - Part Time

About the role

Rutgers University Behavioral Health Care (UBHC) is seeking a Peer Support Specialist II (Part Time) for the 988 Lifeline Services. The role involves providing engagement, support, and assessment for callers via telephone, chat, and/or text, ensuring services are handled effectively and in a caller‑friendly manner, and making appropriate referrals or dispositions.

Responsibilities

• Interact with clients in a therapeutic manner.
• Participate in ensuring all service requests are handled effectively and in a caller‑friendly manner.
• Assess service requests/referrals and respond according to prescribed procedures.
• Assess client’s condition to make or authorize an appropriate disposition.
• Ensure inquiries and contacts with professionals, outside agencies, and other parties are responded to professionally and cordially.
• Assume overall management for completion of call, chat and/or text and documentation for disposition.

Requirements

High school diploma or equivalent; four (4) years of full‑time experience in the mental health care field; self‑identified current or former user of mental health or co‑occurring services with personal recovery experience and at least one (1) year of experience supporting others.

Qualifications

Preferred: Bachelor’s degree in a social or mental health setting; peer training certification.

Skills

• Knowledge of psychosocial rehabilitation and the recovery model.
• Ability to work independently and as a team member.
• Ability to work evenings, weekends, and holidays.
• Willingness to learn and teach.
• Ability to use a computer to record services or willingness to learn.

Benefits

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax‑deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Pay

Hourly rate: $28.30. Salary range: minimum $29,160, mid‑range $29,660, maximum $30,550 (annual equivalents). Final offer based on qualifications, experience, market benchmarks, and internal equity.

Schedule

Part‑time position: 16 hours per week. Standard hours 40.00 (full‑time reference). Day shift. Eligible for fully remote work arrangement.