Peer Support Specialist - Full Time - Overnights - Urgent Care Crisis Center

About the Role

Make a difference as a Peer Support Specialist with ReDiscover’s Behavioral Health Urgent Care Clinic. Join a mission‑driven, non‑profit community mental health center serving southeastern Jackson County, Missouri, and help individuals impacted by mental illness or substance use find hope, support, and healing.

• 700+ dedicated professionals
• Over five decades of community impact
• A culture grounded in compassion, collaboration, and growth

The Behavioral Health Urgent Care Clinic (BHUCC) is the first program of its kind in the Kansas City area, providing immediate, same‑day access to psychiatric medication for mental health and substance‑use needs. The multidisciplinary team delivers care every day of the week, including evenings, weekends, and holidays, to meet client and community needs.

Responsibilities

• Greet and welcome clients, guests, and visitors in a professional, respectful, and courteous manner.
• Check clients in upon arrival and maintain accurate, timely documentation in accordance with program procedures.
• Engage with clients in a supportive and respectful manner, share lived experience of resilience and recovery, and serve as a positive role model by demonstrating healthy coping strategies and successful recovery behaviors.
• Maintain cleanliness, organization, and overall presentation of the facility to promote a safe and welcoming environment for clients, guests, and staff.
• Develop and maintain positive working relationships with local community partners, including Emergency Medical Services (EMS) and law enforcement, and communicate with these partners as needed to support client and facility safety.

Requirements

• Availability to work a full‑time schedule; all new hires must attend a one‑week ReDiscover orientation.
• High School Diploma or GED.
• Personal lived experience with a substance‑use disorder and/or mental illness and receipt of appropriate services.
• Successful completion of Peer Specialist training through the Missouri Credentialing Board (MCB) and passing the certification exam.
• Ability to satisfy requirements for external community partners.
• Excellent customer‑service skills with a recovery focus.
• Strong written, oral, and interpersonal communication skills.
• Intermediate computer skills, including typing/keyboarding, Microsoft Word and Excel, and email use.

Schedule

Full‑time position consisting of three (3) 12‑hour shifts each week, plus one (1) 8‑hour shift every other week. Urgent Care operates seven days per week and is open 24 hours a day; candidates must be available to work rotating weekends and holidays as needed.

Professional Development

ReDiscover is committed to your professional growth and will support you as a Peer Support Specialist through training, collaboration, and meaningful work.