Peer Recovery Support Specialist / Coach

About the role

Join us in reducing stigma, saving lives, and changing the way addiction is treated in America. As a Peer Recovery Support Specialist / Coach, you will provide evidence-based SUD services through facilitation of various groups and support groups. You will also manage crisis intervention remotely and maintain confidentiality.

Responsibilities

• Excell at group facilitation, on SUD related topics with and without standardized curriculum.
• Comfortable co-facilitating multidisciplinary groups, such as shared follow-up appointments.
• Willing to work a flexed schedule to accommodate evening and weekend groups.
• Provide evidence-based SUD services through facilitation of psychoeducational, skills-development, cognitive-behavioral, interpersonal process, and support-based groups.
• Fluent with group co-facilitation with other recovery coaches, counselors and medical providers.
• Capable of managing crisis intervention remotely.
• Prepare all related documentation in accordance with applicable organizational and state standards in a clear, thorough, and timely manner.
• Comfortable with treating adults and adolescents.
• Participation in meetings, supervision, and clinical audits.
• Maintain standards of confidentiality, HIPAA and 42 CFR Part II.
• Demonstrate adaptability and flexibility without compromising clinical effectiveness.
• Commitment to Harm Reduction philosophy in all aspects of clinical practice.
• Expertly manage member communication over chat, email, and phone in a way that embodies the company mission and values.
• Respond to member chats and messages.
• Contribute to Behavioral Health services by providing support groups and subsequent documentation.
• Provide individualized resources to members.
• Be empowered to work autonomously, continuously learning, and are expected to adhere to meeting schedules and times, and prioritize accordingly.
• Complete tasks for referrals, resources and discharges.
• Demonstrate empathy, compassion, and respect for clients in all interactions.
• Go above and beyond to provide excellent member experiences resolving member inquiries and, overall, ensure our members’ needs are placed first.
• Increase overall member satisfaction by meeting and exceeding support metrics and service levels.
• Expect that new states have varying requirements (ex: internal drug testing, fingerprinting) that we aim to meet while being sensitive to our employee work force and mission around addiction.

Requirements

• Active Peer Recovery Certification REQUIRED
• Must have experience facilitating support groups
• At least 1 year of peer recovery experience
• PREFERRED experience in customer service settings
• Experience with Electronic Medical Records, HIPAA and 42 CFR part II
• Familiarity with addiction recovery

Qualifications

• Enthusiastic dedication to service excellence
• Able to tackle tough support cases, enjoying the challenge of solving new issues.
• Mindfully manage stress and pressure–focusing on what matters most while managing time, and maintaining a positive, calm presence within a start-up environment
• Comfortable in asking for support, help, and guidance as needed
• Case management experience
• Strong analytical and problem-solving abilities
• Energized by working with others
• Excellent communication skills
• Outstanding organizational skills
• Aptitude for problem-solving

Skills

• Expertly manage member communication over chat, email, and phone in a way that embodies the company mission and values
• Respond to member chats and messages.
• Contribute to Behavioral Health services by providing support groups and subsequent documentation.
• Provide individualized resources to members.
• Be empowered to work autonomously, continuously learning, and are expected to adhere to meeting schedules and times, and prioritize accordingly.
• Complete tasks for referrals, resources and discharges.
• Demonstrate empathy, compassion, and respect for clients in all interactions.
• Go above and beyond to provide excellent member experiences resolving member inquiries and, overall, ensure our members’ needs are placed first.
• Increase overall member satisfaction by meeting and exceeding support metrics and service levels.

Benefits & Rewards

• Full remote work
• 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
• 11 paid holidays
• Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
• 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
• 401k + 4% matching
• Healthcare & dependent care Flexible Spending Accounts (FSA & DCFSA)
• Health Savings Accounts (HSA)
• Employee assistance program, complete with financial coaching and counseling sessions
• Professional development allowance for Providers and Behavioral Health team
• Opportunities for internal mobility and growth at a Company with a proven track record of really promoting internally
• Vibrant, democratized culture with clubs and multiple ERG groups
• Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations

Pay

$25 - $25 USD

Schedule

7:00am -6:00pm PST or 8:00am-7:00pm PST