Peer Recovery Support Specialist / Coach

About the role

Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction and bring together licensed clinicians, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health’s patient-centered telemedicine model improves clinical outcomes and eliminates barriers to treatment, making long-term recovery accessible without disrupting daily life. We’re expanding our team as our impact and coverage grow. Our team members are dedicated and passionate about making exceptional, judgment-free care for addiction more accessible.

Responsibilities

• Provide group-based intervention and case management to members with Substance Use Disorders (SUD).
• Co-facilitate shared follow-up appointments (SFAs) and multidisciplinary groups.
• Facilitate psychoeducational, skills-development, cognitive-behavioral, interpersonal process, and support-based groups.
• Manage crisis intervention remotely and prepare documentation in accordance with organizational and state standards.
• Treat adults and adolescents; maintain confidentiality under HIPAA and 42 CFR Part II.
• Participate in meetings, supervision, and clinical audits; demonstrate adaptability and commitment to harm reduction.
• Manage member communication over chat, email, and phone in alignment with company mission and values.
• Respond to member chats and messages; provide support groups and subsequent documentation.
• Provide individualized resources; work autonomously, continuously learn, and prioritize tasks.
• Complete referrals, resources, and discharges; demonstrate empathy, compassion, and respect.
• Meet and exceed support metrics and service levels to ensure excellent member experiences.
• Adapt to varying state requirements (e.g., internal drug testing, fingerprinting) with sensitivity to workforce and mission.
• Other duties as assigned.

Qualifications

• Active Peer Recovery Certification required.
• Experience facilitating support groups.
• At least 1 year of peer recovery experience.
• Preferred experience in customer service settings.
• Experience with Electronic Medical Records, HIPAA, and 42 CFR Part II.
• Familiarity with addiction recovery.
• Enthusiastic dedication to service excellence.
• Able to tackle tough support cases and solve new issues.
• Mindfully manage stress and pressure; maintain a positive, calm presence in a start-up environment.
• Comfortable asking for support, help, and guidance as needed.
• Case management experience; strong analytical and problem-solving abilities.
• Energized by working with others; excellent communication and organizational skills.
• Aptitude for problem-solving.
• Must disclose if currently running a private practice or starting one during employment; client base for private clients must not be in the SUD field. Written permission from supervisor required for outside private practice work as a facilitator or co-facilitator.

Schedule

• Full-time, four 10-hour shifts.
• Shifts: 7:00 am–6:00 pm EST or 8:00 am–7:00 pm EST; 7:00 am–6:00 pm PST or 8:00 am–7:00 pm PST.
• Evening groups at least twice weekly; weekend group up to twice monthly.

Benefits & Rewards

• Fully remote work.
• 5 weeks PTO (includes birthday, 2 mental health days, and 2 floating holidays).
• 11 paid holidays.
• Comprehensive health, dental, pharmacy, and vision insurance with family-friendly options.
• 12 weeks paid parental leave after 1 year of employment (includes maternity, paternity, adoption, and all modern family-building ways).
• 401k with 4% matching.
• Healthcare and dependent care Flexible Spending Accounts (FSA & DCFSA).
• Health Savings Accounts (HSA).
• Employee assistance program with financial coaching and counseling sessions.
• Professional development allowance for Providers and Behavioral Health team.
• Opportunities for internal mobility and growth; proven track record of internal promotions.
• Vibrant, democratized culture with clubs and multiple Employee Resource Groups.