Peer Navigator, Street Medicine (Redwood City, CA))

About the role

The Peer Navigator supports members who are experiencing/ are at risk of experiencing homelessness with managing their own health in Redwood City, CA, primarily onsite 4 days per week at the San Mateo Navigation Center, and 1 day remote. The role involves collaborating with Correctional Health staff and supporting individuals that are custody in county jail and supporting their transition back into the community. This position is patient-facing and employees may be eligible for differential pay.

Responsibilities

• Build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions and behaviors.
• Connect members to appropriate programs to address barriers to care and to enhance compliance.
• Link members to local, county and state services/resources.
• Follow up with members and serve as a member advocate, delivering their medications and other supplies as needed.
• Conduct regular outreach to onsite patients at Nav Center as well as to offsite (as needed) patients to provide support for medical needs.
• Provide accompaniment and support to patients for their medical/dental/other appointments.
• Collaborate actively with staff of the Navigation Center as well as with HIA team members for care management of patients.
• Introduce tools to promote self-management & self-efficacy.
• Complete all required organization and health plan specific documentation in a timely fashion.

Qualifications And Experience

• G.E.D./High School, required plus 3+ years of work experience as defined below.
• Associate's Degree plus 2 years of work experience as define below.
• Bachelor’s degree preferred plus 1+ year of work experience as defined below.
• Work Experience to include direct work experience, lived experience, training or volunteer work with patients experiencing homelessness, as well as those with active mental health and substance use conditions.
• Other demonstrated relevant experience in similar community settings, for example, working with other disadvantaged groups, and/or outreach will be considered.
• Able to work in a dynamic, outdoors environment.
• Able to work independently as well as part of a team.
• Able to organize effectively.
• Able to prioritize multiple and competing tasks.
• Able to communicate effectively, including articulating one’s own relevant personal experiences.
• Excellent oral communication skills, as well as strong interpersonal skills.
• Proficient in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
• HMIS/ Coordinated Entry System, preferred.
• Must have a valid driver’s license, clean driving record, automobile insurance, reliable transportation, and clean driving record.