Peer Navigator - HIA

About the role

At Healthcare in Action, we serve patients experiencing homelessness through an innovative “street medicine” approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems. Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks. The Peer Navigator supports members who are experiencing/ are at risk of experiencing homeless with managing their own health in the Riverside, CA area.

Responsibilities

• Build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions and behaviors.
• Connect members to appropriate programs to address barriers to care and to enhance compliance.
• Link members to local, county and state services/resources.
• Follow up with members and serve as a member advocate, delivering their medications and other supplies as needed.
• Conduct regular outreach to onsite patients at Nav Center as well as to offsite (as needed) patients to provide support for medical needs.
• Provide accompaniment and support to patients for their medical/dental/other appointments.
• Collaborate actively with staff of the Navigation Center as well as with HIA team members for care management of patients.
• Introduce tools to promote self-management & self-efficacy.
• Complete all required organization and health plan specific documentation in a timely fashion.

Qualifications and Experience

• G.E.D./High School, required plus 3+ years of work experience as defined below.
• Associate's Degree plus 2 years of work experience as defined below.
• Bachelor’s degree preferred plus1 year of work experience as defined below.
• Work Experience to include direct work experience, lived experience, training or volunteer work with patients experiencing homelessness, as well as those with active mental health and substance use conditions.
• Other demonstrated relevant experience in similar community settings, for example, working with other disadvantaged groups, and/or outreach will be considered.
• A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.
• Ability to work in a dynamic, outdoors environment.
• Ability to work independently as well as part of a team.
• Ability to organize effectively.
• Ability to prioritize multiple and competing tasks.
• Ability to communicate effectively, including articulating one’s own relevant personal experiences.
• Excellent oral communication skills, as well as strong interpersonal skills.
• Maintenance of reliable transportation.
• Proficiency in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
• HMIS/ Coordinated Entry System, preferred.
• Travel 50% or more- Must have a valid driver’s license, clean driving record, automobile insurance, reliable transportation, and clean driving record.