Pediatric Medical Assistant

About the role

Cortica is a rapidly growing healthcare company pioneering a unique, multispecialty approach to the treatment of pediatric neurodevelopmental differences. We serve a variety of patient populations including individuals with autism spectrum disorder, developmental delays, sensory processing disorder, articulation challenges, ADHD, anxiety, cerebral palsy, down syndrome, learning disorders, and more. Our care model, driven by insights and technologies from emerging neuroscience, brings together clinicians from a range of disciplines to design and deliver comprehensive care to children.

Responsibilities

• Assist with check-in of in-person and telehealth patients.
• Serve as the primary assistant to the physicians and nurse practitioners at the practice, including chart preparation and between-visit support.
• Provide neuromodulation education and support to patients in accordance with Cortica’s standardized operating procedures (including Cranial Electric Stimulation, Endeavor, and at some Cortica locations, Transcranial Magnetic Stimulation).
• Order and track labs, genetic tests, and imaging.
• Intuit and anticipate needs of medical staff.
• Perform a wide variety of clerical procedures that require independent judgment, ingenuity, and initiative.
• Navigate a complex medical environment, understanding lines of communication and handling communications properly.
• Act as a liaison between the patient, billing department, and other teams to enhance account receivables, resolve outstanding issues, and address patient concerns.
• Assist with scheduling processes, including learning procedures and patient preps, and resolve scheduling issues in a timely manner.
• Call in prescriptions and process prescription denials.
• Create new patient records, upload documents, and maintain accuracy in EMR with physical records.
• Coordinate EEG referrals.
• Prepare items for presentations as needed by the medical team.
• Help with special projects and last-minute urgent assignments from leadership.
• Complete forms for patients and email patient appointment follow-ups (supplement lists, nutrition guides, information links, etc.).
• Coordinate medical scheduling, SDRC scheduling, and maintain appropriate spreadsheets.
• Apply company policies and procedures and coordinate administrative matters with colleagues in all offices in a diligent and professional manner.
• Perform any other administrative duties required by department heads or supervisors.

Requirements

• High cognition for problem-solving with a strong sense of preparation and maintaining a constant state of readiness.
• 2 years of Medical Assistant experience in a patient-facing pediatrics or family practice setting.

Benefits

• Medical, dental, and vision insurance.
• 401Ks with company matching and rapid vesting.
• Paid holidays and wellness days.
• Life insurance and disability insurance options.
• Tuition reimbursements for professional development and continuing education.
• Referral bonuses.

Pay

The base pay range for this opening is $22.12 to $27.64 per hour. Compensation will be determined based on skill level, relevant experience, education level, and location.