Pediatric Family Services Coordinator

About the role

Under the supervision of the Program Manager/Patient Access Supervisor, this position performs a variety of duties across the continuum of care to support families with children with special needs. The role includes administrative assistance in system navigation, problem solving, coordination of care, and providing general information to families. Employees are expected to role model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, and to demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Responsibilities

• Assist and support patient access for families with children with special needs, including scheduling/confirming appointments, mailing reminder letters, and handling general patient information and correspondence.
• Work closely with the Patient Access Supervisor on registration and patient scheduling to support daily operations, provider schedules, and patient flow.
• Ensure all daily arrived patient appointments are closed in the electronic medical record system by the end of the day.
• Coordinate with specialty services within the clinic to scan completed parent/teacher forms and other correspondence into the patient’s electronic medical record for continued care coordination.
• Coordinate with the Lead Pediatric Family Services Coordinator for the Cedar Family Center, assisting with letters, forms, and correspondence, and ensuring they are scanned into the electronic medical record.
• Answer clinic phone calls, handling patient questions and concerns or directing callers to the appropriate clinical team.
• Assist with other duties as assigned by the Program Manager and Patient Access Supervisor.

Minimum Qualifications

• Basic Knowledge: High school diploma or equivalent; demonstrated knowledge and skills necessary to provide administrative support for the care coordination of children with special needs.
• Experience: Related experience in providing care to children with special needs (personal experience as a parent or family member preferred); familiarity with working in a healthcare setting and with personal computers.

Work Environment and Physical Requirements

The employee may be exposed to outside weather conditions when traveling between sites. Patients’ home environments vary in heat, noise, air circulation, space, cleanliness, accessibility, and other factors.

Independent Action

Performs duties independently within department policies and practices, referring complex problems to the supervisor when clarification of policies and procedures is required.

Supervisory Responsibility

None.

Pay

Pay Range: $24.29 – $40.07 per hour.

Schedule

Day shift, 8‑hour daily schedule.

Location

Rhode Island Hospital, 593 Eddy Street, Providence, Rhode Island 02903.