Pearl Director

About the Role

The Pearl Director is responsible for providing overall leadership and management of the Memory Care neighborhood. This position promotes and integrates the philosophy of Phoenix Senior Living to incorporate wellness in all aspects of the seniors’ lives served by ensuring all dimensions (emotional, sense of purpose, physical, social, intellectual, and spiritual) are incorporated into the services provided.

Responsibilities

• Plans, organizes, develops, and leads the overall management of Memory Care neighborhood(s) in accordance with federal, state, local laws, and Phoenix Senior Living standards, guidelines, and regulations.
• Facilitates Personalized Service Plans (PSP), daily assignment development, and monitors ongoing processes and practices.
• Reviews resident files prior to move-in, schedules family meetings to discuss resident demographics, and coordinates health care needs with the Wellness Director.
• Ensures residents have a current personalized service plan according to Phoenix policy and government guidelines.
• Maintains updated Resident Service Information (via book and/or electronic database) according to Phoenix policy.
• Participates in and manages the assessment process to determine tier of service with appropriate staffing levels.
• Partners with the Program & Outreach Director to ensure a variety of personalized activities incorporating all dimensions of wellness are available throughout the day and evening.
• Collaborates with the Food & Beverage Director to schedule and plan special events, ensuring food and dining are properly incorporated into wellness dimensions.
• Recognizes resident changes in condition and takes appropriate action.
• Ensures compliance with state assisted living regulations and participates in the creation and monitoring of community correction plans.
• Monitors the quality of care within the community and communicates state regulation changes to all associates.
• Ensures compliance with all state and federal regulations (e.g., OSHA).
• Acts as Lead in emergencies (e.g., elopement, fire, disaster) according to the community disaster plan.
• Participates in risk management programs.
• Assists in recruiting, hiring, and training associates in the community; completes staffing, scheduling, and daily reviews of timekeeping reports.
• Oversees associate recognition, engagement, performance management, and evaluations.
• Facilitates resident care in-services and the completion of Personalized Service Plans.

Requirements

• Bachelor’s degree in Business Administration, Human Resources Administration, Gerontology, or a related field (preferred).
• 2–5 years of department management experience in senior living/skilled nursing, with demonstrated supervisory and management skills.
• Demonstrated leadership capabilities.
• Multi-department experience strongly recommended.
• Extensive knowledge and experience in the Assisted Living industry and Dementia care.

Skills and Abilities

• Demonstrated ability to schedule, orient, and train staff.
• Understanding of infection control procedures.
• Ability to plan, organize, multitask, and manage stress.
• Proficient in using MS Office.
• Understands and develops Personalized Service Plans.
• Knowledge of advanced directives and end-of-life care.
• Understands and embraces the assisted living philosophy.
• Demonstrated knowledge of state regulations and proficiency in using state audit compliance tools.
• Strong time management skills and adherence to deadlines.
• Exceptional grammar and documentation skills.
• Understands basic concepts of risk management.