PDOP Advisor

Who We Are

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

• Right Role. Right Tools. Right People.
  • We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about.
  • Competitive pay, employee stock options, profit-sharing, 401K, professional development, and more.
  • Employee stock purchase plan, paid parental leave, short term incentive program, and employee assistance program.
  • Pet insurance and other benefits.

What You’ll Do

• Oversee the graduation of trainees completing the required training to become first seat drivers.
• Maintain and grow the inbound pipeline of new CDL holders to the company.
• Perform outbound calls to trainees for weekly check-ins and validating weekly progress.
• Perform outbound calls to career coaches for bi-weekly check-ins.
• Regularly communicate with operations staff on career coach and trainee exceptions.
• Coordinate the meeting location between career coach and trainee with internal stakeholders.
• Process after-hours travel reimbursements as necessary.
• Aid in conflict resolution and provide written documentation when needed.
• Enter timely payroll adjustments for career coaches and trainees.
• Aid in the creation of plans for appropriately seating trainees and career coaches.
• Operate as a key agent to increase trainee survivability and drive overall program growth.
• Work as a program advocate, including the overall program, its career coaches, and its trainees.
• Work through daily & weekly “board checks” to ensure frequent visibility on career coach and trainee statuses.
• Maintain high data integrity.
• Work with internal stakeholders to create upgrade plans and travel arrangements for trainees.
• Serve in a coaching capacity for the career coaches and a career success mentor for the trainees.

What We’re Looking For

• Education: High school diploma or GED equivalent required.
• Experience: Minimum of 0 – 2 years of related experience performing general clerical/administrative functions, call center/customer service, etc. required. Experience in the transportation industry a plus.
• Skills/Certifications: Good computer skills with working knowledge of Microsoft products. Excellent verbal and written communication skills with the ability to communicate with a variety of personalities and backgrounds and provide detailed and accurate reports. Ability to work as a team and adapt to change quickly. Strong problem-solving skills. Excellent organizational skills.

Work Environment / Physical Requirements

Normal Office Settings. This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.