PCS Field Service Engineer 1 - Anesthesia - NC

Job Description

The Field Engineer will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for the Anesthesia, Diagnostic Cardiology, and Maternal Infant Care modalities within a hospital or healthcare system in the Eastern North Carolina area (Fayetteville/Goldsboro/Greenville). This job is remote.

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Serve as a member of the account community for key accounts.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Answer service calls independently without assistance within one year of employment.

Qualifications

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• Legal authorization to work in the U.S. is required.

Special Physical Requirements

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• Candidate must have and maintain a valid Driver’s License.
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Pay

The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.