PC TECH SUPPORT -

Compensation for this role is based on experience, education, and other business and organizational considerations.

About the role

Provide PC workstation support to the computer user population. Assume responsibility for the installation and correction of hardware and software problems at the end-user level. Ensures adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.

Responsibilities

• Participate in the Hospital’s hardware and software standardization efforts as appropriate and assigned.
• Responsible for the installation and implementation of PC and Workstation systems.
• Assist PC and Workstation users with hardware, software, and network problems.
• Responsible for assisting in the implementation of the client side of PC Client/Server applications.
• Prepare documentation for computer programs modified and developed.
• Completely disassemble and reassemble PC hardware with minimal assistance.
• Provide assistance to IT Analysts in finding suitable resolutions to hardware and software problems.
• Assist in the care and maintenance of department facilities, equipment, and supplies.
• Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings, and workshops.

Requirements

• Vocational or Technical education (essential); Bachelor’s Degree (nonessential).
• Education specialization: Related – Post High School (essential).
• 2 years of directly related experience in computer science, electronics, or a related field (essential); 3 years (nonessential).

Physical Conditions

• Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people.
• Working conditions: Minor Hazard – physical risks, dirt, dust, fumes, noise.
• Tuberculosis testing is completed upon hire and additionally as required.