PC refresh/Associate Workstation - Woodland Hills

Location: Woodland Hills, California (On-site)

About the role

This position involves supporting a robust Microsoft-based network environment. The role focuses on providing desktop and networking support, managing PC hardware and software, and ensuring the smooth operation of computing assets for clients. The successful candidate will work under the guidance of IT representatives to execute deployment plans and provide technical assistance.

Responsibilities

• Support a network environment running Windows 10/11 and Microsoft Office 365.
• Install, maintain, and troubleshoot PC hardware, software, and computer peripherals.
• Receive, move, and stage computing assets for build and imaging activities.
• Execute equipment replacement and update the asset management system to reflect work performed.
• Perform data transfer and recovery, and resolve basic network communication problems.
• Prepare computers for deployment by scanning existing assets for applications and settings.
• Interview clients to identify special considerations and settings for pre-deployment discovery.
• Manage incoming and outgoing assets and prepare them for disposition.
• Collaborate with teammates to identify process improvements and assist other technicians as needed.

Requirements

• Entry-level experience with PC support, including installation, deployment, and hardware troubleshooting and repair.
• High School Diploma or GED.
• Valid driver’s license.
• Basic knowledge of Microsoft Office Applications (Word, Excel, PowerPoint, Access).
• Familiarity with Windows 10/11, Microsoft Office 365, MS Teams, Active Directory, DHCP, DNS, and Group Policy.
• Well-versed in installing Windows operating systems, software, and applications.
• Basic understanding of profile management and data transfer.
• LA Fire Card is required (can be obtained after offer; Apex will reimburse fees).

Preferred Qualifications

• Experience with Mac systems is a plus.

Work Environment

• On-site position requiring 100% travel within an average distance of 20 miles.
• Role requires lifting an average of 20 lbs and a maximum of 50 lbs with assistance.
• Technician will transport equipment in a personal vehicle.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.