PBX Operator | South Hospital | Full Time | Day/Evening Shifts

About the role

The PBX Operator is responsible for receiving and directing incoming telephone calls to appropriate services locations, monitoring and reporting alarm conditions on telecommunications and safety systems, and alerting various support units to emergency and disaster situations.

Responsibilities

• Responds promptly to incoming calls providing information and assistance to callers.
• Initiates outgoing calls, obtains accurate call processing information and call completion.
• Uses database to access patient information.
• Operates computer to obtain room assignments.
• Operates paging system for internal and external calls and emergency alerts.
• Notifies appropriate personnel in emergency situations.
• Fulfills physician paging protocols.
• Maintains surveillance of emergency alarms.
• Ensures that fire alarm, cardiac arrest, burglar alarms, and disaster alarms are monitored.
• Documents Dr. Red, Emory House, and disaster alerts on appropriate forms.
• Performs other job functions as assigned or requested.

Requirements

• High School Diploma or Equivalent
• Call center experience of 1-3 years
• Knowledge of PBX operations, procedures and equipment
• Ability to communicate verbally with associates, management and physicians
• Ability to understand moderately complex written materials
• Ability to work independently and exercise independent judgment
• Ability to organize multiple tasks and projects and maintain control of own workflow
• Ability to type 25-30 wpm on computer

Qualifications

• Knowledge of PBX operations, procedures and equipment
• Ability to communicate verbally with associates, management and physicians
• Ability to understand moderately complex written materials
• Ability to work independently and exercise independent judgment
• Ability to organize multiple tasks and projects and maintain control of own workflow
• Ability to type 25-30 wpm on computer

Skills

• Communication skills
• Technical knowledge of PBX systems
• Problem-solving abilities
• Attention to detail

Benefits

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations, and a consistent striving for excellence.

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and based on business needs.

Our Culture

We value family, team, and a Power of One culture that requires commitment to the highest standards of care and unity.