PBX Operator PRN

Job Summary and Qualifications

As a PBX Operator at West Valley Medical Center, you will play a crucial role in patient care. You will be part of a skilled and compassionate team dedicated to providing excellent customer service and reliable support.

You will:

• Receive, screen, and transfer incoming hospital telephone calls.
• Greet and direct patients and visitors.
• Facilitate the overhead paging system in the hospital and direct communications throughout the facility.
• Be on stand-by to give proper notifications of emergency codes and alarms.
• Monitor security camera images and report any suspicious, criminal, or unsafe actions.
• Assist with patient registration as needed and perform minor secretarial duties.
• Perform emergent and stat medical record requests for after-hour doctor offices, emergency rooms, and urgent care.

Qualifications

• Excellent customer service skills.
• Some previous switchboard and receptionist experience preferred.
• Basic computer knowledge and keyboard skills required.
• Must be able to read, write, and speak English; good verbal and written skills required.
• Must be patient and courteous at all times, even under stressful situations.

Benefits

West Valley Medical Center offers a comprehensive benefits package that supports the health, life, career, and retirement of our colleagues. This includes:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.

Note

Eligibility for benefits may vary by location and position. West Valley Medical Center is part of the HCA Healthcare network, offering travel and relocation opportunities. HCA Healthcare is committed to ethical practices and has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute multiple times.