PBX Operator PRN

Job Summary

Absorbs responsibility and accountability for communication processes within the hospital, including handling various codes and emergent occurrences.

Provides compassionate and competent service to all patients, visitors, physicians, and employees, taking into account individual needs related to growth, pain management, and effective communication.

Qualifications

• Demonstrates responsiveness to physicians, families, co-workers, and visitors in a timely manner.
• Displays sensitivity to the needs of patients and co-workers.
• Willingness and thoroughness in providing service to all customers (physicians, patients, families, co-workers, and visitors).
• Good organizational skills in coordinating services to all customers (physicians, patients, families, co-workers, and visitors).
• Coordination of hand-eye and manual dexterity necessary to competently operate a keyboard, telephone, and two-way radio dispatch.
• Ability to handle various codes and other emergent type occurrences in a controlled and professional manner.
• Utilization of the public address system as required.
• Presentation of professionalism and clarity of speech.
• Answers questions of callers promptly and professionally.

What You Will Do in This Role

Displays sensitivity to the needs of the patients and other co-workers.

Places the well-being of the patient as his/her first priority.

Demonstrates responsiveness to physicians, families, co-workers, and visitors in a timely manner.

Demonstrates a willingness and thoroughness to provide service to all customers (physicians, patients, families, co-workers, and visitors).

Demonstrates good organizational skills in coordinating services to all customers (physicians, patients, families, co-workers, and visitors).

Demonstrates responsiveness to physicians, patients, families, co-workers, and visitors in a timely manner.

Necessitates coordination of hand-eye and manual dexterity sufficient to competently operate a keyboard, telephone, and two-way radio dispatch.

Handles hospital-wide telephone communications in an efficient and courteous manner.

Uses proper words and phrases 100% of the time when communicating via telephone to include:

• When answering the phone – "Thank you for calling Texas Orthopedic Hospital, this is ___, how may I help you?"
• When transferring a call – "Please hold and I will transfer you to ___."
• Always ask permission prior to placing someone on hold.
• Always thank the caller.
• Always ask "May I help you" and introduce yourself by name and the name of the hospital.
• Always speak in a pleasant tone, try to smile while speaking.
• Patients will be informed that you will notify the nurse immediately of their request.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.

Note

The available plans and programs include some or all of the following:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.