PBX Operator PRN
Pay
Hourly wage estimate: $13.00 – $15.60 per hour. The typical candidate is hired below the midpoint of the range; actual salary may vary based on specific skills, years of experience, and comparison to other employees in the role.
About the role
- Promptly answer all incoming calls and assist in placing outgoing calls.
- Overhead page appropriate personnel.
- Greet hospital visitors and provide accurate hospital directions.
- Respond to code phone or code wall panel alarms (priority over all calls except fire alarm) and ensure appropriate personnel are notified.
- Monitor fire panel alarms and phones where applicable; contact the fire department and appropriate personnel when needed.
- Answer hospital visitor questions and complaints, seeking guidance from the Director of Security as appropriate.
- Place and process long‑distance and Watts Line calls for various departments and doctors’ offices.
- Assist patient rooms with placing local and long‑distance calls and help extensions determine proper billing for outside lines.
- Process, forward, and deliver patient mail and flowers with assistance from volunteer staff.
Qualifications
- 2–5 years’ experience as a switchboard operator or in customer service (preferred).
- Medical terminology knowledge is a plus.
Benefits
Spotsylvania Regional Medical Center offers a total rewards package supporting health, life, career, and retirement. Eligibility for benefits may vary by location.
- Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
- Wellbeing support including free counseling and referral services.
- Time away from work programs: paid time off, paid family leave, long‑ and short‑term disability coverage, and leaves of absence.
- Savings and retirement resources: 401(k) plan with 100% match on 3%–9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
- Education support: tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing.
- Additional benefits: fertility and family‑building assistance, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.
About the organization
Spotsylvania Regional Medical Center has provided quality healthcare services since 2010. The 130+ bed hospital is one of the leading community hospitals in the Fredericksburg area and part of HCA Virginia, the commonwealth’s most comprehensive healthcare network. Services include a 24‑hour emergency room, advanced‑technology operating rooms, cancer care center, advanced imaging, heart and vascular care, obstetrics and neonatal care, intensive care, and psychiatric care. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times and invests billions annually in charitable care, uninsured discounts, and other uncompensated expenses.