PBX Operator PRN

About the role

HCA Houston Healthcare Medical Center is seeking a PBX Operator PRN to join our team. We invest in our team members, having committed up to $300 million in programs to support our colleagues over three years.

Responsibilities

• Operate multiple position telephone consoles
• Answer all incoming and inter-hospital calls within 30 seconds
• Page over public address system
• Page physicians and authorized personnel only within one minute of request
• Place long distance calls for patients when necessary (collect, credit card, or billed to third party number) within one minute of request
• Maintain print of alpha census each shift
• Screen all incoming calls for recovery room, MICU, SICU, and Surgery (no more than 3 valid complaints per month for incorrect call transfers)
• Maintain personnel "on-call" file from various departments and keep it current
• Take messages and notify personnel "on-call" during weekends, holidays, and after hours by calling home number first, then paging (notification continues for 20 minutes)
• Respond to all emergency codes within 5 seconds and proceed with appropriate procedures
• In the event of communication equipment failure (telephone, pagers, overhead PA system, etc.), immediately contact Department Director and notify Telecom Company
• Articulate departmental PI/QC activities
• Articulate one of the top four hospital-wide activities
• State the methodology for PI used by the organization
• Assist in one of the following PI activities: assist in data collection, identify opportunities for improvement in department or organization, or participate on a PI team

Qualifications

• Education: High School diploma or equivalent
• Experience: 1 year PBX experience, multi-line telephone experience, and paging experience preferred
• Skills: Basic computer operations (Microsoft Word, Excel, Outlook); basic telephone skills including answering, placing on hold, transferring, and courteous voice
• No travel required

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support including free counseling and referral services
• Time away from work programs: paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• 401(k) Plan with 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan
• Flexible spending accounts
• Preferred banking partnerships
• Retirement readiness tools, rollover support, and financial wellbeing counseling
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing
• Fertility and family building support
• Adoption assistance
• Life insurance
• Supplemental health protection plans
• Auto and home insurance
• Legal counseling
• Identity theft protection
• Consumer discounts

This response is AI-generated, for reference only.