PBX Operator PRN

About the role

As a Telecom Operator, you will organize and direct incoming calls through the PBX console in a most expedient and professional manner. The Operator provides exceptional communication skills and plays a vital role in daily communication. HCA Healthcare Colleton Hospital provides quality healthcare services, giving patients access to highly-trained physicians and advanced technology for more than 50 years. Our 130+ bed hospital is one of the region's leading acute care facilities and offers a range of services for our patients; these include diagnostic, therapeutic, emergency and surgical services as well as 24/7 Emergency Care for adults and children. We are fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Located in the heart of Walterboro, HCA Healthcare Colleton Hospital has a longstanding history as a leader in the community with a commitment to patient-centered care. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

Responsibilities

• Answer the switchboard in a calm and professional manner.
• Page all personnel as authorized in department procedures in a professional manner.
• Page, verify, and record all emergency calls.
• Maintain department on-call schedules.
• Report all telephone repair problems to appropriate areas as directed.
• Monitor all alarm indicators located in the PBX operator room: medical gas alarm, oxygen line pressure, fire alarm panel. Report immediately to the Engineering department when monitors go into alarm.
• Monitor dedicated CODE phone line at switchboard and respond immediately if alarms activate as authorized.
• Accurately transfer calls to the correct extension or department.
• Review and record information in the Communication Journal, including codes, customer/employer complaints, equipment problems/repairs, notable incidents, safety issues and concerns, and any other information that needs to be communicated to other shifts.
• Utilize the CPCS system to facilitate inquiry to provide accurate patient location.

Requirements

You must have a high school diploma or equivalent. Operator and/or customer service experience is preferred.

Benefits

HCA Healthcare Colleton Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location and position.