PBX Operator (Full-Time Year-Round)

About the role

The role involves responding to incoming calls in a timely manner and directing callers to appropriate destinations. The operator/coordinator works directly with various departments including housekeeping, engineering, food and beverage, recreation, and the spa on all "Knowcross" follow-up items on a daily basis.

Responsibilities

• Maintains confidentiality, security, and integrity of guest and organizational data
• Meets Leading Hotels of the World Service Standards with each call
• Ensures release of information is consistent with all privacy policies
• Obtains necessary information and transfers calls to correct extensions
• Provides hotel information to callers as appropriate
• Responds quickly and accurately to disaster and emergency situations as required, remaining calm

Qualifications

• Superior organizational skills
• Superior customer service skills including proper telephone etiquette
• Works well in a team setting as well as individually
• Enjoys a fast-paced environment
• Excellent multi-tasking skills are a must
• Follows direction well
• Flexible with schedules and hours
• Able to work weekends and holidays

Pay

$20.00 / hr

Schedule

N/A