PBX Operator (Full Time)

About the Role

The PBX Operator operates a multi-position switchboard to relay incoming and outgoing calls, performs miscellaneous communications and clerical duties, and operates radios, beeping, and paging systems. The role includes monitoring mutual aid radio and emergency codes.

Reports directly to the PBX Supervisor.

Responsibilities

• Answers all incoming calls and relays to proper stations.
• Directs callers in need of language line assistance.
• Monitors generator, fire, and medical gas panels for trouble and reports to maintenance/security.
• Answers questions of callers according to hospital policies and regulations.
• Monitors Metasys system for alarms and alerts; notifies proper department.
• Routes calls to proper departments, personnel, and patient rooms.
• Pages authorized personnel over intercom system.
• Makes necessary announcements regarding visiting hours and other notifications (e.g., announces Codes).
• Acts as an information center for visitors and outside callers when auxiliary workers are off duty.
• Documents necessary information regarding LCMHS Emergency Codes.
• Pages and/or calls personnel on call during off hours for other hospital staff.
• Monitors arrivals of incoming helicopters.
• Logs and notifies repair representatives of phone problems.
• Understands and uses AT&T telephone console and handset/headset features; communicates these features effectively.

The above statements represent a summary of major duties; incumbents may be requested to perform other job-related tasks.

Requirements

• High school diploma or equivalent.
• Basic computer skills.
• Clear and succinct verbal and written communication skills.
• High level of patience and tenacity.
• Ability to rapidly identify and resolve problems.
• Effective communication skills, teamwork, and commitment to excellent patient service and professionalism.

Physical Demands & Work Environment

• Work requires standing and walking for long periods, bending, stooping, and lifting.
• Work environment may be physically confining.
• Visual acuity required for various activities.
• Normal hearing or use of adaptive hearing technology to focus on speakers and avoid distractions.
• Ability to work shifts as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

About the Organization

“Experience Memorial” reflects our commitment to exceptional patient care and community support. As a nationally certified Great Place to Work, Lake Charles Memorial Health System fosters a culture that values employee well-being and professional growth. Join a team where contributions are valued, growth is nurtured, and success is celebrated.