PBX Operator - Amangiri

Role

We are seeking a PBX Operator / Reservations colleague to join our team at Amangiri in Canyon Point, Utah.

Responsibilities

• Answer all incoming calls promptly and professionally, typically within three rings.
• Determine the nature of enquiries, route calls appropriately, and limit hold times to under 30 seconds.
• Maintain awareness of community events and activities to offer informed recommendations.
• Communicate guest needs clearly and efficiently with relevant departments including Front Office, Housekeeping, Experience, and Security.
• Log guest feedback and ensure proper follow-up on complaints or concerns.
• Cookordinate room changes and guest movements in collaboration with Housekeeping and the Bell team.
• Maintain accurate guest records, including preferences and profiles, in Opera and other systems.
• Provide timely wake-up calls as requested and track guest needs throughout the stay.
• Maintain a clean and organised workstation and contribute to a positive hotel image.

Requirements

• Ability to work a flexible schedule, including evenings, weekends, and public holidays.
• Professional verbal and written communication skills in English.
• Strong organisational skills and high attention to detail.
• Ability to multitask and remain composed under pressure.
• Professional appearance and adherence to grooming standards.
• Capable of lifting up to 45 lbs and standing for extended periods.
• Comfortable working indoors and outdoors in varying weather conditions.
• Culturally sensitive with a collaborative and respectful approach.
• Self-motivated and able to work effectively as part of a team.

Additional Information

Must have the legal right to work in the United States.