PBX

About the role

Provide operator services, police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff. Supports the mission, vision, values and strategic goals of Methodist Health System. Methodist Dallas Medical Center is a 595‑bed acute care teaching and referral hospital, home to the only adult Level I Trauma Center in southern Dallas, the first and only Certified Comprehensive Stroke Center in southern Dallas, and the newly renovated Linda and Mitch Hart Breast Center. It is a Magnet®‑designated hospital, recognized as a Top 150 Places to Work in Healthcare (Becker’s Hospital Review, 2023), a Top 10 Military Friendly® Employer (Gold Designation, 2023), a Top 10 Military Spouse Friendly® Employer (2023), and features a Level III Neonatal Intensive Care Unit and liver, kidney, and pancreas transplantation programs.

Responsibilities

• Answer and direct incoming calls. Provide assistance and directory services.
• Attend annual safety training and complete necessary safety training requirements.
• Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.
• Maintain activity logs for Police Department, engineering, and other staff as directed/required by position.
• Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT). Monitor the fire system and panic alarm system and respond according to policy.
• Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two‑way radio communication on campus.
• Other duties as assigned.

Requirements

• Able to handle stressful situations and make decisions in a timely manner
• Able to organize work and work area with time constraints in a fast‑paced environment
• Able to professionally and effectively communicate (orally and in writing)
• Able to work flexible schedule at various campuses within the MHS system
• Computer skills, operating systems not limited to Microsoft Office
• Demonstrates adaptability and is able to flex schedule and perform other duties in the department as needed
• Demonstrates good customer service skills; able to listen and understand customer needs and follows up to assure mutual satisfaction
• Demonstrates initiative; is a self‑starter
• 6 months experience in multi‑line phone operation and radio dispatching required
• 6 months communications experience in a healthcare or hospital setting preferred

Schedule

8 hours per day, 5 days per week.