PBX Agent
Hawks Cay Resort · Marathon, FL · 1 mo ago
SalesFull-time
About the role
Hawks Cay Resort is seeking guest experience PBX Agents to join our dynamic call center team.
Requirements
- 1+ year direct related hotel experience as a call center agent and/or PBX agent preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
- 1+ year experience with multi-line phone systems required.
- Must possess superior communication skills with fluency in English required; bilingual abilities preferred.
- Must possess computer proficiency to include MS Office, Excel, Word; experience with hotel specific software (Opera, hotSOS, etc.) preferred.
Skills
- Superior telephone etiquette; able to "smile through the phone" to enhance guest experience.
- Creative problem solver with superior follow‑up skills.
Schedule
Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.