PBX Agent (Part Time)

About the Role

The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service-oriented PBX Operator to handle all communications and guest requests in a positive and professional manner.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls
• Providing prompt and courteous switchboard services to our guests, including message taking when necessary
• Forwarding messages and faxes as needed to guests and various departments
• Answering basic inquiries for guests in a courteous and efficient manner
• Remaining aware of daily events, restaurant, entertainment, and special events in the local area
• Ensuring wake-up calls are properly monitored and promptly placed within hotel policies and standards
• Managing 3-4 calls per minute
• Posting appropriate telephone charges when required
• Adhering to safety regulations and emergency procedures
• Actively coordinating communications within the hotel, including emergency procedures, alarms, life safety, and more
• Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary
• Performing any other job-related duties as assigned

Requirements

• High School Diploma or equivalent required
• Previous communications or switchboard experience preferred
• Clear and effective verbal and written communication skills required
• Must be willing and able to multi-task
• Basic knowledge of computers and computer-aided research required
• Must have excellent telephone etiquette and customer service skills

Physical Requirements

• Most work tasks are performed indoors in a temperature-controlled environment
• Must be able to sit at a desk for up to 8 hours a day
• Walking and standing are occasionally required
• Must be able to lift up to 15 lbs. on a regular and continuing basis
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity

Pay

The base pay scale for this position is $22.00 per hour.