PBM Client Success Executive

TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering Amazing Care. This is the foundation upon which our business was built, and our culture reflects this philosophy.

Benefits

• A wide range of health insurance options including medical, dental and vision
• Strong salary and bonus program
• Robust 401k with company match
• Transitioning to an ESOP (Employee Stock Ownership Plan); team members are allocated shares of stock through our ESOP, a Qualified Retirement plan
• Employee Assistance Program
• Wellness program including financial incentives, chiropractic and massage services, and fitness stipends
• Dream Manager Program
• Cohesive, family-based culture
• Charitable contributions and volunteer time

About the role

As a Client Success Executive, you will act as a senior liaison between TrueScripts and our clients. You will leverage your expertise to drive business growth by ensuring client renewal and retention. Your values must align with TrueScripts' core values of Integrity, Respect, Innovation, and Service. Our culture is positive, and our people possess a ‘can do, proactive attitude. Honesty and transparency are the foundation that we build upon.

Responsibilities

Existing Clients

• Lead the strategic account team (including client success, clinical, and data analytics) as the quarterback with full ownership of client satisfaction and service delivery
• Act as primary contact via telephone and email for the client to resolve any questions/issues on an ongoing basis
• Oversee execution of communication plan
• Develop strong internal and client relationships through proactive interactions and strong verbal and written communication skills
• Collaborate with internal teams including account management, clinical, member care, business analyst, data analytics, and business development
• Work directly with your POD on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities
• Demonstrate expert knowledge and understanding of TrueScripts proprietary programs
• Execute client renewals by building lasting relationships with key client stakeholders
• Provide leadership to coordinate all aspects of client review meetings including scheduling, reporting, materials, and accommodations
• Be proficient in CRM and all aspects of proprietary software used for claims adjudication
• Lead client meetings, lunch & learn meetings, etc.
• Work directly with your POD to adjust plan parameters as directed by the client/broker

New Clients

• Work directly with your POD to oversee the onboarding process involving the client, broker, TPA, and data vendor
• Participate in introductory/enrollment meetings with employees

Requirements

• College degree or equivalent experience preferred
• Five+ years of cumulative Account Management/Client Success in a PBM setting or equivalent client-facing health/benefits experience
• Experience in management of employer groups or health plan accounts preferred
• Valid and current driver’s license
• Ability to travel up to 25% of the time if needed
• Client-facing presentation experience preferred
• Proficient in all Microsoft Office Products
• Flexible and able to work as a team player
• Strong attention to detail
• Ability to prioritize and organize effectively
• Ability to perform multiple tasks simultaneously
• Ability to communicate and work under stress effectively while maintaining confidentiality
• Self-motivated and able to work with little supervision
• Adaptable to changing responsibilities