Jobs · Business Development · New York

Client Success Executive

WGSN · New York, NY · 3 wk ago
On-siteBusiness Development$65k–$70k/yrInternship
We need to output HTML fragment with sections: About the role? Actually the posting includes "The role", "Role Overview", "The team", "Key Accountabilities", "Skills, Experience & Qualifications Required", "What We Offer", "More About WGSN", "Our values", "Our culture", "A Note for Applicants", "A Note for Recruiters". We must include sections only when there is real specific content. Use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The instruction says: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. Probably we should use headings like "About the role", "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Pay", "Schedule". However we need to include only sections that have real content. The posting includes salary range (Pay). It does not include schedule. So we should not include Schedule heading. Benefits present. Skills present. Requirements/Qualifications maybe combined. Responsibilities present (Key Accountabilities). About the role maybe from "The role" and "Role Overview". We'll need to preserve all substantive info. We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO etc. There's no explicit cookie but there are notes about AI etc. Those may be considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "A Note for Applicants" about AI screening might be considered application instructions? Possibly we should remove it. Similarly "A Note for Recruiters" maybe also application instructions. We should remove those. Also "More About WGSN", "Our values", "Our culture" might be considered boilerplate? Not exactly; they are substantive about company. Might keep? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep company description if it's substantive. However the headings we can use are limited to those listed. But we can still include other headings? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests using those for those sections. Likely we should map content to those headings. For company overview maybe we can put under "About the role"? Not ideal. Could create a section "About the company" but not in list. Might be okay to use other headings but they said "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". That implies we should use those headings for those sections; other headings maybe not needed. But we could still include other headings like "About WGSN". However to be safe, we can incorporate company info under "About the role" or maybe a separate "About the company" heading but not in list; risk of violating instruction. Better to follow instruction: only use those headings. So we need to fit all content into those categories. We have: - About the role: could include description of role, team, purpose. - Responsibilities: Key Accountabilities list. - Requirements: maybe "Skills, Experience & Qualifications Required" includes both requirements and qualifications. We can split: Requirements (experience, skills) and Qualifications (education? none). But we can just put under Requirements. - Skills: maybe separate list of skills. - Benefits: What We Offer. - Pay: Salary range. - Schedule: none -> omit. We must not include headings with filler like "commensurate with experience". We have specific salary range. We need to preserve all substantive info: role overview, team description, key accountabilities (list), skills/experience/qualifications, benefits details, salary range, company description (WGSN description, values, culture). Where to put company description? Could be under "About the role"? Might be odd but we can include a paragraph about WGSN after role overview. Or we could create a separate section "About WGSN" but not in allowed headings. Perhaps we can treat "About the role" as encompassing both role and company. The instruction says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It doesn't forbid other headings, but suggests using those for those sections. I'd include an "About WGSN" heading as

maybe acceptable. But to be safe, maybe we can include a section "About the company" but not listed; risk. Given the instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are the expected headings. I'd stick to those. Thus we need to fit company info somewhere. Perhaps under "About the role" we can include a brief description of WGSN as part of role context. That seems okay. We must not include duplicated lines. Remove boilerplate like AI notes, recruiter notes. Also remove "More About WGSN" maybe duplicate of earlier description. We'll keep the description of WGSN (global authority, values, culture) but we need to avoid duplication. Let's extract substantive content: From "The role": - "We're looking for a strong Client Services Executive to join our NAM team and become an integral part of our Client Services function." - Salary range - $65,000 - $70,000. - "Working at WGSN Together, we create tomorrow A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow. WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you." That's company description. "Role Overview": - "We are looking for a Client Services Administrator to be responsible for providing outstanding administrative and operational support to the WGSN Client Services, North America team. This role will be reporting to the Manager of Client Services, North America and will play a vital role in improving efficiency, client engagement and driving retention across the WGSN NAM portfolio." "The team": - "We have a high performing team who are diverse and based all over the US. The Client Success team works within the North American sales team. The team has worked incredibly hard over the past year to achieve outstanding results. They are true winners! You will be joining this integral team where support, learning and team spirit will allow you to settle comfortably into the role." "Key Accountabilities": list of duties (long). We'll need to put each as
  • . "Skills, Experience & Qualifications Required": list: - At least 2 years of experience in a Client Success role - C-level communication skills - Must have experience with Salesforce and Google Suite - Applies understanding of how Client Success reinforces value and growth through the delivery of an exceptional service and engagement; is service-focused - Strong attention to detail, excellent presentation and organizational skills required - Exceptional communication and collaboration with the ability to work within a diverse client base to ensure best practices are applied with a high standard in line with business SLA’s - Understanding of the product design cycle, exposure to retail, lifestyle trends or creative industries is strongly desirable - Excellent interpersonal skills, adaptability, positive attitude, ability to go the extra mile & professionalism - Understanding of the design cycle, exposure to retail, lifestyle trends or creative industries is needed (duplicate of previous? maybe keep one) We can combine. "What We Offer": benefits list: - Paid Time Off – 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes the 12 Federal holidays. We also offer 6 weeks of paid Parental Leave - 401(k) Retirement Savings Plan – allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees - Dental and Vision plans with MetLife - Health Care with Anthem & Blue Cross Blue Shield - Life Insurance, AD&D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife - Mental Health – WGSN provides many ways for employees to access mental health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of if you elect benefits "More About WGSN": description of WGSN as global authority, values, culture. We'll incorporate into About the role maybe. "Our values": list of values (We Are Everywhere, We Are Future Focused, We Are Rigorous). Could be included under About the role. "Our culture": inclusive culture, sustainability, awards, flexible working environment, etc. Could be included. "A Note for Applicants": about AI screening - maybe remove as application instructions. "A Note for Recruiters": remove. We must not include duplicated lines. Ensure we keep all info. Now craft HTML:

    About the role

    We're looking for a strong Client Services Executive to join our NAM team and become an integral part of our Client Services function. We are looking for a Client Services Administrator to be responsible for providing outstanding administrative and operational support to the WGSN Client Services, North America team, reporting to the Manager of Client Services, North America and playing a vital role in improving efficiency, client engagement and driving retention across the WGSN NAM portfolio. You will join a high‑performing, diverse team based across the US that works within the North American sales team and has achieved outstanding results over the past year.

    Then maybe a paragraph about WGSN:

    At WGSN we create tomorrow. We are a fast‑paced, exciting team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and more, united by the goal to create tomorrow. Our trusted consumer and design forecasts power outstanding product design, enabling customers to build a better future. Our services span consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory.

    Then values and culture maybe as a list? Could be under same section or separate "About WGSN". But we only have allowed headings. Could add another

    About WGSN

    but not in list. Might be okay. However instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests using those for those sections. I'd rather add a section "About WGSN" as

    to keep clarity. The instruction didn't say we cannot use other headings; it just gave examples. So I'll include. Thus:

    About WGSN

    WGSN is the global authority on consumer trend forecasting, helping brands create the right products at the right time for tomorrow’s consumer. Our values: We Are Everywhere – we track and analyse consumer behaviours, product innovation, design and creativity everywhere. We Are Future Focused – we use global resources to research, source and analyse quantitative and qualitative data to produce forecasts focused on working with customers to create a successful and

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