Payroll/Time Tracking Specialist

About the role

The City of Worcester is seeking a Payroll and Time Tracking Specialist to join the Payroll Division of the Human Resources Department. The ideal candidate will provide front-line customer service and support to City employees and residents, primarily focusing on Workday payroll and time tracking, while also assisting with benefits inquiries and general HR operations.

Responsibilities

• Provide initial research and troubleshooting for customer service inquiries
• Escalate complex issues to Payroll, HR, Benefits or Workday subject matter experts as needed
• Support HR operations, including benefits inquiries
• Work collaboratively across HR divisions

Requirements

• Working knowledge of Workday HCM, Payroll, Benefits and Time Tracking or similar Enterprise Resource Planning (ERP) systems
• Strong customer service and interpersonal skills
• Knowledge of federal and state regulations related to employee payroll administration
• Ability to work professionally and compassionately with the public and all levels of staff/management
• Attention to detail and strong analytical skills
• Proficiency with Microsoft Office Suite and other computer software

Preferred Qualifications

• Associate's degree in business administration, accounting or related field
• Four (4) years of experience in Payroll environment
• Four (4) years of experience in Human Resources
• Four years of experience performing customer service in an office setting
• Experience with Workday or similar HRIS
• Knowledge of payroll deductions, leave administration, employee benefits and Human Resource operations
• Knowledge of applicable Federal and State law regulations related to payroll and benefits administration