Jobs · Management

Payroll Tax Operations and Services Lead - SelectTime

Intuit · Philadelphia, PA · 3 wk ago
RemoteRemoteManagement$46–$62/hrInternship
We need to output HTML fragment with sections: Overview? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use
  • for any list of duties/requirements/benefits, and

    for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting. Key sections: - Overview: "Overview Join Payroll Tax Operations (PTO) as a Lead Tax Processor and Subject Matter Expert (Level X5). In this technical leadership role, you will act as a key operational catalyst, steering critical team initiatives, and serving as the primary go-to resource for the entire team. You will own and independently resolve the absolute most complex, high-stakes, and ambiguous customer or internal escalations. Beyond handling advanced technical casework, you will hold formal approval governance over standard operating procedures, execute structured team coaching, and facilitate routines to systematically build workforce capacity." - About SelectTime: "About SelectTime SelectTime employees provide virtual expert services directly to Intuit’s customers, working year-round with flexible hours and schedules. This role has a minimum of 20 hours per week with the option to flex up to 40 hours per week based on business need. As an hourly, non-exempt position, this role is eligible for overtime pay." - Responsibilities: list of bullet points. - Required Qualifications: list. - Preferred Qualifications: list. - Pay: The posting includes expected base pay range for various locations, plus mention of cash bonus, equity rewards and benefits. So we have Pay section. - Benefits: The posting mentions "benefits" but not specifics; it says "eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits)". That's vague; we might not include Benefits section unless specific benefits listed. The instruction: never create Benefits sections unless the posting actually states them. It mentions benefits but not specifics; maybe we can include a short paragraph referencing benefits but not a list. However they said "Prefer a few substantive sections over many thin ones." Could combine Pay and Benefits? But they said use headings for Benefits if present. Since they didn't list specific benefits, maybe we omit Benefits section. - Schedule: The posting mentions minimum 20 hours per week, option to flex up to 40 hours per week based on business need. That's schedule info. So we can include Schedule section. - About the role? The overview maybe serves as About the role. Could use heading "About the role" for overview. But they gave example headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have overview content; we could put under "About the role". Also there is "About SelectTime" which is about company; maybe we could incorporate into About the role or separate? Probably better to have About the role covering the role description; About SelectTime could be part of that or maybe we could have a separate "About SelectTime" but not in list of headings; but we could still use

    for any section heading; they gave examples but not exclusive. However they said "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those headings; we can also add other headings if needed but better to stick to those. Thus we can have:

    About the role

    with overview + About SelectTime combined? Might be okay.

    Responsibilities

    with
    • items.

      Required Qualifications

      with
      • .

        Preferred Qualifications

        with
        • .

          Pay

          with

          containing pay ranges and mention of bonus/equity.

          Schedule

          with

          about hours. We should not include Benefits section because no specific benefits listed. We must preserve all substantive information; not invent or summarize away detail. So we need to include all details from overview, responsibilities, qualifications, preferred qualifications, pay, schedule. We need to ensure we don't repeat job title as heading; we aren't. We need to drop minor metadata like Job ID; none present. We need to remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to avoid duplicated lines. Now craft HTML. We'll need to escape any special characters? Not needed. Let's extract overview text exactly: "Overview Join Payroll Tax Operations (PTO) as a Lead Tax Processor and Subject Matter Expert (Level X5). In this technical leadership role, you will act as a key operational catalyst, steering critical team initiatives, and serving as the primary go-to resource for the entire team. You will own and independently resolve the absolute most complex, high-stakes, and ambiguous customer or internal escalations. Beyond handling advanced technical casework, you will hold formal approval governance over standard operating procedures, execute structured team coaching, and facilitate routines to systematically build workforce capacity." We can combine with About SelectTime: "About SelectTime SelectTime employees provide virtual expert services directly to Intuit’s customers, working year-round with flexible hours and schedules. This role has a minimum of 20 hours per week with the option to flex up to 40 hours per week based on business need. As an hourly, non-exempt position, this role is eligible for overtime pay." We could put that in About the role section. Now Responsibilities list: - Serve as the primary, real-time go-to technical expert for TP1, TP2, and TP3 staff, answering complex questions and teaching resolution paths to build team capability rather than dependency. - Own the authoring, technical review, and formal approval of Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles across core operations. - Conduct structured, formal coaching sessions at least once per quarter with assigned team members using the SBIC feedback model to proactively close skill gaps. - Lead or contribute to team huddles, group QA sessions, and performance board updates, serving as the primary backup facilitator for Daily Stand-Ups when the M1 manager is unavailable. - Maintain total mastery of the daily business landscape, providing independent oversight of team WIP management, backlog reduction, and aging reports to recommend staffing adjustments to the M1 manager. - Resolve the most severe State and Federal payroll tax notices in the queue, including multi-quarter IRS discrepancies, state audit inquiries, and cross-jurisdictional penalty assessments. - Approve highly complex amended Federal (Form 941-X, W-2c) and State returns across all states, ensuring complete audit trails and ledger reconciliation. - Identify systemic trends, emerging compliance risks, and Known Issues (KIs), communicating findings to the M1 manager and cross-functional stakeholders with data-driven recommended responses. - Represent the team's perspective in cross-functional meetings, model an unwavering commitment to compliance integrity, and provide risk-informed alternatives under pressure. Now Required Qualifications list: - 4+ years of payroll tax experience with a demonstrated focus on complex tax defect resolution, notice response, and multi-state amendment filings. - Prior experience functioning formally as a lead, senior specialist, or SME, with specific examples of coaching, mentoring, or training junior staff through nuanced resolution scenarios. - Expert knowledge of tax payment and filing regulations across all US jurisdictions, including extensive experience with local municipal tax systems (e.g., PA, OH) and state-level programs (e.g., PFML, SDI). - Advanced writing skills used to create, review, and approve Standard Operating Procedures and technical documents for a tax processor audience without requiring revision. - Demonstrated extreme ownership of team Service Level Agreements by consistently identifying "red flags" and resolving workflow barriers before they impact the business. - A consistent "validation-first" mindset, habitually bringing fully vetted potential solutions and technical alternatives to leadership rather than just identifying problems. - 5+ years of experience independently handling highly sensitive customer and internal peer escalations with minimal leadership guidance. - 4+ years of experience in contact center, customer service, or back-office operations enabling the seamless navigation of high-volume, service-related business needs. - Comfortable with leveraging and testing AI (artificial intelligence) tools in order to complete daily tasks and drive continuous improvement across team workflows. Now Preferred Qualifications list: - Certified Payroll Professional (CPP) designation is highly preferred, or expected within 18 months of placement (Enrolled Agent designation is a strong differentiator). - High proficiency in driving Lean management practices, including the consistent execution of Daily Huddles, Gemba Walks, and the use of Daily Management boards to resolve operational bottlenecks. - History of exceeding standard metrics while maintaining a personal quality accuracy rate of 95% or higher. Now Pay section: The posting includes: "Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is California (Bay Area): $46.00 - $62.00 Southern California: $46.00 - $62.00 Colorado: $38.00 - $51.00 District of Columbia: $38.00 - $51.00 Hawaii: $39.50 - $53.50 Illinois: $38.00 - $51.00 Maine: $34.50 - $46.50 Maryland: $38.00 - $51.00 Massachusetts: $39.50 - $53.50 Minnesota: $34.50 - $46.50 New Jersey: $39.50 - $53.50 New York: $46.00 - $62.00 Ohio: $34.50 - $46.50 Vermont: $38.00 - $51.00 Virginia: $38.00 - $51.00 Washington: $39.50 - $53.50 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender." We need to preserve all that. We'll put in

          . Now Schedule section: from About SelectTime we have schedule info: minimum 20 hours per week, option to flex up to 40 hours per week based on business need. As an hourly, non-exempt position, this role is eligible for overtime pay. That's schedule info. We'll put in Schedule section. Now we need to ensure we don't duplicate schedule info in About the role. We could keep About the role just overview; schedule separate. But About SelectTime includes schedule; we could move schedule details to Schedule section and keep About the role just overview. However we need to preserve all substantive information; we can keep overview without schedule details, and schedule section includes those details. That's fine.

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