Payroll Tax Operations and Services Lead - SelectTime

We need to output HTML fragment with sections: About the role? Actually the posting includes Overview, About SelectTime, Responsibilities, Required Qualifications, Preferred Qualifications, Pay (compensation). Also maybe Benefits? There's mention of benefits but not details. Should we include Benefits section? The posting says "Intuit provides a competitive compensation package with a strong pay for performance rewards approach." and later "This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits)." That's vague; no specific benefits listed. According to rules: never create Benefits section unless posting actually states them. It mentions benefits but not specifics; we could include a short paragraph about eligibility for cash bonus, equity rewards and benefits. That is substantive? It says eligible for cash bonus, equity rewards and benefits. That's a statement. Could include under a Benefits section? But we need to decide: The instruction: "Prefer a few substantive sections over many thin ones." We could combine compensation and benefits into a "Compensation and Benefits" section. However they have separate headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should use those headings only if content exists. We have About the role (Overview + About SelectTime). Responsibilities. Required Qualifications (maybe as Requirements). Preferred Qualifications (maybe as Qualifications or Skills). Pay (we have pay range). Benefits (we have mention of cash bonus, equity rewards and benefits). Schedule (we have minimum 20 hours per week, option to flex up to 40 hours, hourly non-exempt eligible for overtime). So we can create sections: About the role, Responsibilities, Requirements (maybe combine Required and Preferred?), but better to separate: Required Qualifications and Preferred Qualifications as separate sections? The allowed headings include Qualifications, Skills. Could use "Requirements" for required qualifications, and "Qualifications" for preferred? Or "Skills" for preferred? Let's map: - About the role: Overview + About SelectTime. - Responsibilities: list. - Requirements: Required Qualifications. - Qualifications: Preferred Qualifications (or Skills). - Pay: Pay range. - Benefits: mention of cash bonus, equity rewards and benefits. - Schedule: hours info. We must not repeat job title as heading. No Job ID. We must use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information; do not invent or summarize away detail. Remove boilerplate etc. We need to include all details: The overview text: "Join Payroll Tax Operations (PTO) as a Lead Tax Processor and Subject Matter Expert (Level X5). In this technical leadership role, you will act as a key operational catalyst, steering critical team initiatives, and serving as the primary go-to resource for the entire team. You will own and independently resolve the absolute most complex, high-stakes, and ambiguous customer or internal escalations. Beyond handling advanced technical casework, you will hold formal approval governance over standard operating procedures, execute structured team coaching, and facilitate routines to systematically build workforce capacity." About SelectTime: "SelectTime employees provide virtual expert services directly to Intuit’s customers, working year-round with flexible hours and schedules. This role has a minimum of 20 hours per week with the option to flex up to 40 hours per week based on business need. As an hourly, non-exempt position, this role is eligible for overtime pay." But schedule info also appears there; we might move schedule details to Schedule section. However About SelectTime includes schedule; we could keep it in About the role? But we need to avoid duplication. The instruction: preserve ALL substantive information; we can keep schedule info in About the role but also have a Schedule section? Might duplicate. Better to keep schedule info in Schedule section and not repeat in About the role. However About SelectTime also mentions flexible hours and schedules; we could keep that as part of About the role but then schedule section would duplicate. To avoid duplication, we could incorporate schedule info into About the role and not have a separate Schedule section. But the rule: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. If we have schedule specifics (minimum 20 hours, option to flex up to 40 hours, eligible for overtime), that's specific. So we should have a Schedule section. Then we should not repeat that info elsewhere. So we need to adjust About SelectTime to not include schedule details? But we must preserve all substantive information; we can't remove it. We could keep the schedule details in the Schedule section and still mention in About SelectTime that they work year-round with flexible hours and schedules (generic) but not the specific numbers. However the original text includes both generic and specific. We could split: Keep generic phrase "working year-round with flexible hours and schedules" in About the role, and move the specific numbers to Schedule section. That preserves all info (we keep generic and specific). That's acceptable. Thus About the role paragraph: Overview + About SelectTime generic part (working year-round with flexible hours and schedules). We'll omit the specific hours and overtime eligibility from there. Now Responsibilities: list each bullet as

• . Required Qualifications: list each bullet as
• . Preferred Qualifications: list each bullet as
• . Pay: we have pay ranges per location. Should we present as a
  with each location? Could be a

  describing ranges. Better to use

  • for each location line. Benefits: mention cash bonus, equity rewards and benefits. Could be a

    . Schedule: minimum 20 hours per week, option to flex up to 40 hours per week based on business need. As an hourly, non-exempt position, this role is eligible for overtime pay. We'll put that in

    or

    ? It's not a list; just prose. Now ensure we don't include boilerplate like "Intuit provides a competitive compensation package..." etc. That's part of Pay? Actually that sentence is before pay ranges. It's substantive about compensation approach. We could include in Pay section as a

    before the list. Also the line: "This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits)." That's Benefits. Now we must not include EEO/equal-opportunity/scams etc. Not present. Now produce HTML fragment. Let's craft:

    About the role

    Join Payroll Tax Operations (PTO) as a Lead Tax Processor and Subject Matter Expert (Level X5). In this technical leadership role, you will act as a key operational catalyst, steering critical team initiatives, and serving as the primary go-to resource for the entire team. You will own and independently resolve the absolute most complex, high-stakes, and ambiguous customer or internal escalations. Beyond handling advanced technical casework, you will hold formal approval governance over standard operating procedures, execute structured team coaching, and facilitate routines to systematically build workforce capacity. SelectTime employees provide virtual expert services directly to Intuit’s customers, working year-round with flexible hours and schedules.

    Responsibilities

    • Serve as the primary, real-time go-to technical expert for TP1, TP2, and TP3 staff, answering complex questions and teaching resolution paths to build team capability rather than dependency.
    • Own the authoring, technical review, and formal approval of Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles across core operations.
    • Conduct structured, formal coaching sessions at least once per quarter with assigned team members using the SBIC feedback model to proactively close skill gaps.
    • Lead or contribute to team huddles, group QA sessions, and performance board updates, serving as the primary backup facilitator for Daily Stand-Ups when the M1 manager is unavailable.
    • Maintain total mastery of the daily business landscape, providing independent oversight of team WIP management, backlog reduction, and aging reports to recommend staffing adjustments to the M1 manager.
    • Resolve the most severe State and Federal payroll tax notices in the queue, including multi-quarter IRS discrepancies, state audit inquiries, and cross-jurisdictional penalty assessments.
    • Approve highly complex amended Federal (Form 941-X, W-2c) and State returns across all states, ensuring complete audit trails and ledger reconciliation.
    • Identify systemic trends, emerging compliance risks, and Known Issues (KIs), communicating findings to the M1 manager and cross-functional stakeholders with data-driven recommended responses.
    • Represent the team's perspective in cross-functional meetings, model an unwavering commitment to compliance integrity, and provide risk-informed alternatives under pressure.

    Requirements

    • 4+ years of payroll tax experience with a demonstrated focus on complex tax defect resolution, notice response, and multi-state amendment filings.
    • Prior experience functioning formally as a lead, senior specialist, or SME, with specific examples of coaching, mentoring, or training junior staff through nuanced resolution scenarios.
    • Expert knowledge of tax payment and filing regulations across all US jurisdictions, including extensive experience with local municipal tax systems (e.g., PA, OH) and state-level programs (e.g., PFML, SDI).
    • Advanced writing skills used to create, review, and approve Standard Operating Procedures and technical documents for a tax processor audience without requiring revision.
    • Demonstrated extreme ownership of team Service Level Agreements by consistently identifying "red flags" and resolving workflow barriers before they impact the business.
    • A consistent "validation-first" mindset, habitually bringing fully vetted potential solutions and technical alternatives to leadership rather than just identifying problems.
    • 5+ years of experience independently handling highly sensitive customer and internal peer escalations with minimal leadership guidance.
    • 4+ years of experience in contact center, customer service, or back-office operations enabling the seamless navigation of high-volume, service-related business needs.
    • Comfortable with leveraging and testing AI (artificial intelligence) tools in order to complete daily tasks and drive continuous improvement across team workflows.

    Qualifications

    • Certified Payroll Professional (CPP) designation is highly preferred, or expected within 18 months of placement (Enrolled Agent designation is a strong differentiator).
    • High proficiency in driving Lean management practices, including the consistent execution of Daily Huddles, Gemba Walks, and the use of Daily Management boards to resolve operational bottlenecks.
    • History of exceeding standard metrics while maintaining a personal quality accuracy rate of 95% or higher.

    Pay

    Intuit provides a competitive compensation package with a strong pay for performance rewards approach. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

    • California (Bay Area): $46.00 - $62.00
    • Southern California: $46.00 - $62.00
    • Colorado: $38.00 - $51.00
    • District of Columbia: $38.00 - $51.00
    • Hawaii: $39.50 - $53.50
    • Illinois: $38.00 - $51.00
    • Maine: $34.50 - $46.50
    • Maryland: $38.00 - $5